This Terms of Use Agreement, govern your use of, browsing of, or participation in, the PNC Communities, which presently consist of the following: (1) the "Ratings and Reviews" and the "Customer Stories" service ("the Services"); (2) any PNC social media property found on sites such as Facebook, Twitter, YouTube, LinkedIn, Instagram, Pinterest, or other new platform on which PNC has a branded presence (“Social Property”).  For purposes of this Agreement, these shall be collectively referred to as "the Communities." By registering for, accessing, using, or participating in the Communities, you agree to be bound by and comply with this Agreement. Please read this Agreement carefully. If you do not agree to this Agreement, do not access or use the Communities in any manner. We may modify this Agreement and/or the Communities at any time, for any reason, and in our sole discretion. Modified terms are effective as soon as they are posted. We are not responsible for notifying you of modifications to the terms of this Agreement. You should review this Agreement regularly to see if any terms have been modified.

Personal Responsibility for Use of the Communities You are solely responsible for all aspects of your participation in the Communities, and any and all content you post. This means that you are responsible for all activities and postings under your username, including the use of your username by others. We take no responsibility, and have no liability, for any content you or any other user may post. User-posted or user-generated content does not represent the advice, views, opinions, or beliefs of PNC, and we make no claim of accuracy with respect to any user-posted or user-generated material. The Communities are designed to be used for personal, individual, or household purposes; you may not use the Communities for business purposes. You may only participate in the Communities for lawful purposes.

To protect your privacy and the privacy of others, you agree not to include personally identifiable information such as Social Security Numbers, account numbers, phone numbers or email addresses in any comment you post.  If you do include personally identifiable information in your posts, your comment or post may be deleted.  

You understand and agree that PNC has the right, but not the obligation, to monitor content and postings. You understand and agree that PNC has the right, but not the obligation, to edit or remove content and postings at its discretion, in whole or in part, either because there has been a violation of this Agreement or Community Guidelines (see below), or for any other purpose.

Warnings, Suspensions, Terminations and Interruptions We have the right at any time for any reason (including, but not limited to, violations of any Guidelines) or no reason, without notice or liability to you, and without limiting any and all other rights we may have under this Agreement, at law or in equity, to: (i) refuse to allow you to submit content or postings to the Communities, (ii)remove and delete your content or postings from the Communities, (iii) suspend or terminate your participation in the Communities, and/or (iv) use any technological, legal, operational or other means available to us to enforce the provisions of this Agreement, including, without limitation, blocking specific IP addresses or blocking access to the Community as defined by the platform on which the violation is occurring. Without limiting the foregoing, the following may lead to termination of a user's access to the Communities: 1) breaches or violations of this Agreement, any Guidelines, or other incorporated agreements or guidelines, 2) requests by law enforcement or other government agencies, 3) a request by you (self-initiated account deletions), 4) unexpected technical issues or problems, You agree that PNC shall not be liable to you or any third party for any termination or suspension of access to the Communities. We reserve the right to interrupt the functioning and availability of the Communities with or without prior notice for any reason or no reason. You agree we will not be liable for any such interruption, delay or failure to perform, and understand that you shall not be entitled to any compensation for interruption of service or failure to perform.

Rights to Your Content You own all of the content and information that you post to the Communities. In addition, you represent that any content you submit is your original work, that you have the right to grant all rights and license in and to the content, and that the content does not infringe on any third party's copyrighted material, trademark, or other intellectual property rights or privacy rights. By submitting content, you represent that all content you submit is accurate, and you agree and warrant that the content you submit is not inaccurate, false, or misleading. You further agree and warrant that you shall not submit any content that violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising). You agree and warrant that the content you submit is not, or cannot reasonably be considered to be, defamatory, libelous, unlawfully threatening or unlawfully harassing to any individual or business entity. You agree, represent, and warrant that you shall not submit any content for which you were compensated or granted any consideration by a third party. PNC is not soliciting ideas. If you send us ideas you will not receive compensation from us even if we use your idea(s).For any content that you submit, including, but not limited to, data, text, messages, files, documents, images, photographs, videos, audiovisual works, musical compositions, sound recordings, postings, your and/or other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, you grant to PNC a perpetual, irrevocable, royalty-free, transferable right and license to use, re-use, reproduce, print, transmit, publish, exhibit, display, distributor, redistribute, host, cache, archive, store, index, categorize, stream, comment on, edit, alter, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world, in whole or in part, on an unrestricted basis for any purpose, without the requirement of any permission from or compensation to you. You agree that you have voluntarily waived all "moral rights" you have in any content you submit. None of the content that you submit shall be subject to any obligation of confidence on the part of PNC, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees. All content that you submit may be used at PNC's sole discretion. We shall not be liable for any use or disclosure of any content. Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on any PNC Social Property, you are granting PNC nonexclusive, worldwide rights to republish, redistribute, or otherwise use this content and your social media handle or username in perpetuity in any way we see fit. This includes, but is not limited to, use in marketing and advertising materials. You understand, acknowledge, and agree that we assume no responsibility for deletion of your content or any failure to store, receive or deliver your content in a timely manner or any other matter relating to your content.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT RELATING TO THEACTIVITIES OF SERVICE PROVIDERS Notification of Claims of Copyright Infringement Pursuant to 17 U.S.C. § 512 (the "DMCA"), if you believe that your work has been copied in a way that constitutes copyright infringement, please notify our designated agent for notice of claims of copyright or infringement ("Agent") at:

The PNC Financial Services Group, Inc.
Attn: Deputy General Counsel for Intellectual Property
The Tower at PNC Plaza, 18th Floor
300 Fifth Avenue
Pittsburgh, PA 15222


Under 17 U.S.C. § 512(c)(3)(A), your Notification of Claimed Infringement must include the following:
An electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest; Identification of the copyrighted work(s) that you claim has been infringed;
A description of the material that you claim is infringing, and information reasonably sufficient to permit us to locate the infringing material on our website; your name, address, telephone number, and e-mail address;
A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
2. 3. 4. 5.
If you believe in good faith that your Posting was mistakenly removed in response to a notification of infringement, you may send a counternotice to our Agent in accordance with 17 U.S.C. §512(g)(3).

Privacy and Security By submitting your email address to register, you agree that PNC and its third-party service providers may use your email address to contact you about your profile or any content you post on the Communities, and for other administrative purposes related to the Communities. Notwithstanding any of the foregoing, any and all information you submit to or through the Communities will be subject to our Privacy/Security policies. You acknowledge and agree that in our sole discretion, we may track, record, observe and follow any of your activities in the Communities. The social media sites (such as Facebook, Twitter et al) where PNC has a presence are third-party sites unaffiliated with PNC. PNC is not responsible for the privacy or security policies or practices on such third-party sites, or on any third-party website that we may link to. You should review the privacy and security practices of such third-party sites.

Please note that when visiting any Communities page, you are also subject to the general Terms and Conditions of pnc.com, as well as any individual third-party social platform policies and terms of use (i.e., Facebook, LinkedIn, etc.).

Although PNC provides some support services in Spanish, PNC products and services are primarily fulfilled and serviced in English.