Customer Welcome Center
Welcome to PNC. Over the next several months, our Customer Welcome Center will help you to learn more about your transition to PNC, including timing, updates and FAQs.
You can feel comfortable knowing that PNC and BBVA USA leadership and our integration teams are working closely to make sure your level of service and satisfaction is seamless.
We are just getting started. Be sure to check back regularly as we will provide updates as they become available.
Branch, ATM & Call Center
Branch, ATM & Call Centers
BBVA USA customers can now use PNC-owned ATMs without a surcharge fee. Customers may incur a fee if they use a partner ATM.
PNC customers now have access to BBVA USA-owned ATMs free of charge.
Frequently Asked Questions
Where should BBVA customers call for customer service and support between legal close and conversion?
BBVA USA customers should continue to use the existing BBVA USA customer service and support contacts from legal close to conversion, anticipated in October.
Can I make deposits at PNC branches or ATMs as well as BBVA branches or ATMs?
PNC and BBVA USA customers must continue to make deposits at their respective banks, just as they do today, until conversion which is anticipated to occur in October.
Can I use PNC branches for BBVA transactions?
BBVA USA customers must continue to use BBVA USA branches for their banking transactions until the conversion to PNC, anticipated in October.
Can BBVA USA customers start using PNC ATMs for free and vice versa?
Yes, BBVA USA customers can now use PNC-owned ATMs without a surcharge fee. Customers may incur a fee if they use a partner ATM. Use the PNC Locator to find a PNC-owned ATM. For PNC customers, they now have access to BBVA USA-owned ATMs free of charge.
We Help You to Bank
Safely, securely and conveniently
Your account and data security are very important to us. We're committed to protecting your personal and financial information.
We are committed to the unique accessibility needs of our customers. We offer a variety of tools and services to help make banking easier and more convenient for you.
If you have concerns about the authenticity of email, text or phone messages, please visit our Security & Privacy Center for options on how to contact us.
Contact Us
If you still have questions, we're here to help
Please note, BBVA USA customers should continue to use the existing BBVA USA customer service and support contacts from legal close to conversion, anticipated in October.
Visit the BBVA USA Help & Support Center »
Important Legal Disclosures and Information
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING INFORMATION
This website contains forward-looking statements regarding our outlook or expectations with respect to the acquisition of BBVA USA Bancshares, Inc., the combination of BBVA USA Bancshares, Inc. into PNC and BBVA USA into PNC Bank, and the impact of the transaction on PNC's future performance.
Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risk and uncertainty to which our forward-looking statements are subject. The forward-looking statements on this website speak only as of the date made, and we assume no duty, and do not undertake any obligation, to update them. Actual results or future events could differ, possibly materially, from those that we anticipated in these forward-looking statements. As a result, we caution against placing undue reliance on any forward-looking statements.
Forward-looking statements on this website are subject to the following risks and uncertainties related to the integration of the acquired business into PNC, including:
- The business of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, going forward may not perform as we currently project or in a manner consistent with historical performance. As a result, the anticipated benefits, including estimated cost savings, of the transaction may be significantly harder or take longer to achieve than expected or may not be achieved in their entirety as a result of unexpected factors or events, including those that are outside of our control.
- The integration of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, with that of PNC and PNC Bank may be more difficult to achieve than anticipated or have unanticipated adverse results relating to BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, or our existing businesses. Our ability to integrate BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, successfully may be adversely affected by the fact that this transaction results in us entering several geographic markets where we did not previously have any meaningful presence.
These forward-looking statements are also subject to the principal risks and uncertainties applicable to our businesses generally that are disclosed in PNC's 2020 Form 10-K and 2021 Form 10-Qs and in PNC's subsequent SEC filings. Our SEC filings are accessible on the SEC's website at www.sec.gov and on our corporate website at www.pnc.com/secfilings. We have included these web addresses as inactive textual references only. Information on these websites is not part of this website.
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.
