Customer Welcome Center

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• The amount of your payment will be what you previously established.
• Your payment will be processed on your due date.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-1996 after October 12 and at least 3 days before your scheduled due date.

• If you scheduled a one-time or recurring payment through BBVA USA online banking or mobile banking to occur on or after October 8, 2021, it will transfer to PNC.
• The account from which the payment is made will stay the same.
• One-time payments and recurring payments scheduled from a BBVA USA deposit account will be for the amount you established.
• If your recurring payment was set up from a deposit account outside BBVA USA, this recurring payment will transfer to PNC for the amount of your regular monthly payment. Principal payments will not be transferred.
• Your payment will be processed on the date you established, unless it is a recurring payment from a deposit account outside BBVA USA scheduled on the last day of the month (29, 30 or 31). In this case, your payment will now be scheduled on the 1st of the following month.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12. You can cancel or modify these payments within the Transfer section of PNC Online Banking.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy or charged off.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If you have set up payments with any external bill pay services, please update your account number and remittance address with them to ensure payments are received and processed in a timely manner.

When should I start making payments to PNC instead of BBVA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during transition weekend (October 7-11) What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA past October 8, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments past October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

The $7 pay by phone fee when paying from a non-PNC account will be waived for BBVA USA customers until December 11, 2021. After that date, a $7 fee may be assessed when making an agent assisted phone payment to your loan or line from a non-PNC account.

While all BBVA USA auto loan customers will be converted to paper and electronic statements (once enrolled), and be expected to use the payment remittance slip to make future payments, PNC will honor the BBVA USA coupon strips for another 60 days after conversion.

No, you do not need to take any action to update the lien holder on your auto title.

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

The Everyday Heroes Program at BBVA will be discontinued as of October 8, 2021. The following benefits will be discontinued:

• The interest rate discount on new home equity loans or lines of credit and Express Personal Loans will no longer be available (any interest rate discount already applied to existing home equity loans and lines of credit, and Express Personal Loans, will continue).
• Reward bonus points for opening a credit card will no longer be available.
• Higher rates on Certificates of Deposit (CDs) will no longer be available.

Members of the military enrolled in BBVA’s Everyday Heroes Program will transition to PNC’s Military Banking on October 8, 2021.

• PNC’s Military Banking benefits are available when you have a Virtual Wallet with Performance Spend or a Virtual Wallet with Performance Select account:
  • Reduced qualifying monthly direct deposit requirement of $1,000 to receive a $15 monthly service charge waiver on eligible accounts^[5]
  • $100 for opening a qualified PNC Credit Card
  • $300 for opening a PNC mortgage account
• If your new PNC Virtual Wallet product is not a Virtual Wallet with Performance Spend or Virtual Wallet with Performance Select, you may be able to upgrade through PNC Online Banking, or you can visit your branch on or after October 12, 2021 to upgrade or open a qualifying checking account.

Explore our Military Banking »

The following benefits of the BBVA Workplace Solutions program will be discontinued:

• The interest rate discount on new home equity loans or lines of credit will no longer be available (any interest rate discount already applied to existing home equity loans and lines of credit will continue).
• Reward bonus points for opening a credit card will no longer be available.
• Discounts on check orders will no longer be available; you may be able to receive check order discounts based on your account type.

BBVA’s Workplace Solutions Program will transition to the PNC WorkPlace Banking® program on October 8, 2021.

• PNC WorkPlace Banking program benefits are available when you have a Virtual Wallet:
  • You may earn $100 for referring a qualified coworker, up to $1,000 per year
  • Access to PNC WorkPlace Banking Financial Wellness resources
  • Free first order of 30 checks
• Additional benefits are available when you have a Virtual Wallet with Performance Spend or a Virtual Wallet with Performance Select:
  • $100 for opening a qualified PNC Credit Card
  • $300 for opening a PNC mortgage account
  • Discounts on check designs: free PNC exclusive check designs (first order of 30 checks) or discounts on other check designs with specific checking accounts
• If your new PNC Virtual Wallet product is not a Virtual Wallet with Performance Spend or Virtual Wallet with Performance Select, you may be able to upgrade through PNC Online Banking, or you can visit your branch on or after October 12, 2021 to upgrade or open a qualifying checking account.

Explore WorkPlace Banking »

The following benefits of the BBVA Premier Personal Banking program will be discontinued:

• The interest rate discount on new home equity loans or lines of credit and Express Personal Loans will no longer be available (any interest rate discount already applied to existing home equity loans and lines of credit, and Express Personal Loans, will continue).
• International wires (outgoing and incoming) will no longer be free of charge.
• International services will no longer be free of charge.
• Personalized debit cards will no longer be available.

BBVA’s Premier Personal Banking Program will transition to PNC Choice Banking program as of October 12, 2021.

You may be converted to a Virtual Wallet^® with Performance Select

PNC Choice Banking Program offers:

• Personalized and dedicated service
• Virtual and easy access across devices
• Extended hours for your busy life
• Guidance tailored to your financial journey

For more information, call us at 1-844-228-2772 on or after October 12, 2021.

Explore Choice Banking »

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

Yes, all BBVA USA accounts will transition to PNC Bank accounts in October, regardless of when they were opened at BBVA USA. The transition will cause changes to your account, including product name, account numbers, features and fees. For full details about your new PNC Bank account(s), please reference the Account Transfer Confirmation, which will be sent to you in late August - early September.

BBVA USA customers will receive new PNC account and routing numbers at or near conversion, anticipated in October. We understand the inconvenience this may cause and are committed to making this a smooth process.  When BBVA USA account(s) transition to PNC Bank, direct deposits, such as payroll, social security, and tax credits, or other recurring payments made to checking, savings or money market accounts will continue without interruption, and PNC will support BBVA USA customers using BBVA USA checks.

We do encourage all BBVA USA customers to inform merchants, billers and other institutions of their new account and routing/transit numbers, for their records, on or after October 12, 2021.

Note: You will receive a personalized Account Transfer Confirmation (ATC) containing your PNC account and routing numbers. If you opened your account after August 13, 2021, you may not receive your Account Transfer Confirmation until early November. You can use your BBVA USA account number until you receive your PNC account number.

Your Account Transfer Confirmation was sent to the first named account owner at their primary address.

No. Direct deposits, such as payroll, social security, and tax credits, or other recurring payments made to checking accounts will continue as established at BBVA USA without interruption. However, we recommend that you make sure the originators have your new account and routing/transit numbers for their records.

You may continue to use your BBVA USA checks until your current supply runs out. In some instances, customers may need to start using PNC checks on or after October 12. In these instances, PNC will mail you new checks in late September or early October at no charge.

At the time of conversion, you will receive a PNC branded debit card.

We are happy to announce that in early 2022, we will offer PNC Bank Visa^® affinity debit cards designed just for the University of Alabama, Auburn University, and Houston Dynamo.

If you are interested in one of our other Affinity card designs, we currently offer over 50 different designs.

Browse our Affinity card offerings »

Please contact PNC at 1-888-762-2265. (International collect: 412-803-7711) for a new PNC debit card. You can also visit select PNC Branches on or after Tuesday October 12, 2021 to have a debit card instantly issued. To find the closest branch with the instant debit card capability, use our Branch Locator. Remember, you can still use your BBVA USA debit card.

The account(s) linked to your PNC debit card are the same account(s) that were linked to your BBVA USA debit card. However, if you had both personal and business accounts on one card, you’ll receive two PNC cards, one for your personal accounts and one for your business accounts.

For security purposes, we do not list your account information with the mailing that contains your card. You can determine what account(s) are linked to your new PNC debit card by using any PNC ATM.  

Beginning on October 12, after you enroll in PNC Online or Mobile Banking, you will also be able to determine what account(s) are linked to your card in the Customer Services tab, Debit Card Services Link in Online Banking; or in the Cards tab under Card Actions in Mobile Banking. 

Your new PNC account has been selected to offer the features and benefits most closely matched to your converting BBVA USA account. If you would like to explore additional account options, visit pnc.com, call us or stop by your new PNC Bank branch after October 12, 2021 so that we can assist you personally.

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• The amount of your payment will be what you previously established.
• Your payment will be processed on your due date.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-5175 after October 12 and at least 3 days before your scheduled due date.

• You will receive a letter mid-September which will explain what is happening with your pre-existing payment arrangement at BBVA. There are many cases where we were able to bring this payment arrangement over to PNC, however in some cases this was not possible, and you may need to re-establish your payment arrangement once your account has migrated to PNC.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy or charged off.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If your account number is changing, please update your information with any external bill pay services, so your payments are received and processed in a timely manner.  Your new PNC Bank account number(s) can be found in Online Banking, on your monthly statement and on your new PNC Bank credit card.

• Payments mailed to the P.O. Box printed on your statement coupon received by 5:00 p.m. ET will be credited same day received.
• Payments made by 6:00 p.m. ET using our automated telephone payment service will be credited same day made.
• Payments made before midnight ET in PNC Online Banking and Mobile Banking will be credited same day made.
• Payments received/made after the above cut-off times will be credited on the next day.

All payments must be in U.S. dollars and drawn on an account at a U.S. financial institution. You may not use a PNC Bank convenience check to make a payment on your account. When sending your payment by mail, you must use the envelope provided with your statement and include your statement coupon; make sure our address on the statement coupon is showing through the envelope window; and do not send cash or include paper clips, staples, tape or other correspondence with your payment.

If you make your payment in a way not described in this notice, your payment may be rejected, or crediting of your payment may be delayed up to five days.

As a courtesy, PNC will waive any payment late fees through December 11, 2021. After December 11, 2021, late payment fees will be applied according to the terms and conditions for your account.

If your payment is due on October 8 through October 11, 2021, please consider making your payment before October 8 or sending it by mail. Payment options through online banking, mobile banking and phone will be limited during this time, as we are transitioning accounts to PNC.

When should I start making payments to PNC instead of BBVA USA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during the transition weekend (October 8-11) What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA on or after October 8, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments on or after October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

No, there is no fee for credit card customers to make a payment by phone.

If your BBVA USA credit card is expiring in September or October, you should have received a new BBVA USA credit card in August. If you have not received your new BBVA USA credit card, then please contact BBVA USA customer service at 1-800-239-5175.

If your BBVA USA credit card expires after October, PNC will send you a new PNC credit card in late October. 

For BBVA USA American Express customers with cards expiring in October:
PNC Bank is sending you a new PNC Visa credit card in late September. You will be able to activate your new PNC credit card via phone on October 11 or online on October 12.

Report your lost or stolen credit card to BBVA USA immediately at 1-800-239-5175 to help protect your account from fraudulent activity. 

For BBVA USA American Express credit cards that are lost or stolen, please immediately call and report them to BBVA USA at 1-800-932-9706.

If you have a BBVA USA American Express credit card:
BBVA USA will not replace lost or stolen cards as of 5 p.m. ET on October 4. However, you should receive your new PNC credit card by October 4. You’ll be able to activate your new card beginning October 11 at 3 p.m. ET via phone, or online on October 12.

For all other customers:
BBVA USA will not replace lost or stolen cards as of 5pm ET on October 6. You can request to replace your lost or stolen card by calling BBVA USA customer service and your new PNC card will be rush delivered to you beginning on October 12.  

If your credit card was lost or stolen, please review the information above for lost/stolen credit cards.

If you need to replace your BBVA USA American Express credit card:
BBVA USA will not issue general replacement cards as of 5 p.m. ET on October 4. However, you should receive your new PNC Visa credit card by October 4. You’ll be able to activate your new card beginning October 11 at 3 p.m. ET via phone, or online on October 12.

If you need to replace your BBVA USA Visa credit card:
BBVA USA will not issue general replacement cards as of 5pm ET on October 6. You can call PNC beginning October 12 at 1-800-558-8472 to get your consumer credit card re-issued.

You will be automatically enrolled in your new PNC rewards card and your unredeemed BBVA rewards will be transferred to your new PNC rewards program.

For additional information, please refer to the personalized communication package you will receive for your PNC credit card account at the end of August.

If you closed your account prior to August 16, 2021, then the standard terms of your reward program apply. 

If you closed your account after August 16, 2021, then any available rewards will be redeemed on your behalf between September 29, 2021 and October 7, 2021:  

• If you have a balance on your account, then we will automatically credit your account with your rewards. This credit will reduce the outstanding balance on your account. 
• If you don’t have an outstanding balance, then we will send you a check for the rewards. The check will be mailed within 60 days after we transition your account to PNC Bank on October 8.

Your BBVA credit card will automatically be deactivated when you activate your new PNC Bank credit card.

You can request a copy of a BBVA USA issued statement at your local PNC Bank branch or by calling the PNC Bank Customer Care Center. We also recommend you save or print any BBVA USA statements by accessing BBVA USA Online or Mobile Banking before 4:00 p.m. ET on October 8.

Your new PNC credit card has been selected to offer the features and benefits most closely matched to your transitioning BBVA USA card. If you would like to explore additional card options, visit pnc.com, call us or stop by your new PNC Bank branch after October 12, 2021 so that we can assist you personally.

• From October 8 through October 11, we will be finalizing the transfer of your BBVA USA account to PNC Bank. If you have scheduled a payment for one of these days, it will be processed on or after October 12.
• Your payment will be credited to your account effective as of the scheduled date. This means you won’t be assessed late fees or additional interest (or if assessed, these will be removed once we post your payment), even though we processed your payment after your scheduled date.

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-1996 after October 12 and at least 3 days before your scheduled due date.

Home Equity Installment Loan Customers:

• The amount of your payment will be what you previously established.
• Your payment will be processed on your due date.

Home Equity Line of Credit Customers:

• The amount of your payment will be the minimum payment due. If your payment was established for any amount more than the minimum payment due, it will only be for the minimum payment due.
• Your payment will be processed on your due date. If your payment was scheduled to occur on a date other than the due date for your account, it will now be processed on your due date.

Home Equity Installment Loan Customers:

• If you scheduled a one-time or recurring payment through BBVA USA online banking or mobile banking to occur on or after October 8, 2021, it will transfer to PNC.
• The account from which the payment is made will stay the same.
• If your payment was established for the amount of your regular monthly payment plus principal, it will only be for the regular monthly payment. Principal payments will not be transferred.
• Your payment will be processed on the date you established, unless it is a recurring payment from a deposit account outside BBVA USA scheduled on the last day of the month (29, 30 or 31). In this case, your payment will now be scheduled on the 1st of the following month.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12. You can cancel or modify these payments within the Transfer section of PNC Online Banking.

Home Equity Line of Credit Customers:

• You will receive a letter mid-September which will explain what is happening with your pre-existing payment arrangement at BBVA. There are many cases where we were able to bring this payment arrangement over to PNC, however in some cases this was not possible, and you may need to re-establish your payment arrangement once your account has migrated to PNC.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy, charged off or foreclosure.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If you use external bill pay services, please update your information with your new PNC account number(s), so your payments are received and processed in a timely manner. Your new PNC account number(s) can be found in your Account Transfer Confirmation.

When should I start making payments to PNC instead of BBVA USA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during transition weekend (October 7-11) What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA past October 8, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments past October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

The $7 pay by phone fee when paying from a non-PNC account will be waived for BBVA USA customers until December 11, 2021. After that date, a $7 fee may be assessed when making an agent assisted phone payment to your loan or line from a non-PNC account.

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

Standing payment instructions on file with BBVA USA will be converted to PNC Investments. However, Standing Payment instructions to BBVA bank accounts that were part of the BankLink program at BBVA USA will convert to PNC Investments as EFT instructions from August through October. Later this year, following the bank conversion, PNC Investments will work to update these instructions to link to your new PNC Bank account.

While these accounts will transfer to PNCI, you should contact the carrier directly in order to perform any kind of maintenance on your existing policy or contract.

Upon conversion to PNC Investments, you will use this address https://PNCInvestments.netxinvestor.com to see your investment accounts online. Please save this address to your favorites as you will not automatically be directed to the new site. You can also find this address by visiting PNC.com. Click “Sign on”, “Select Another Service” and click “PNCI International”.

Yes. You will use your current BBVA USA online credentials to access the new site. You will be prompted to reenter your security questions the first time you sign in.

Yes. Everything that is currently viewable on the BBVA USA investments site will carry over to the new website, including statements.

No. That site will be unavailable after 5 PM ET on September 17. If you attempt to logon after this time, you will only receive an error code. All account information will be transferred to the new site as of September 20.

• From October 8 through October 11, we will be finalizing the transfer of your BBVA USA account to PNC Bank. If you have scheduled a payment for one of these days, it will be processed on or after October 12.
• Your payment will be credited to your account effective as of the scheduled date. This means you won’t be assessed late fees or additional interest (or if assessed, these will be removed once we post your payment), even though we processed your payment after your scheduled date.

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• The amount of your payment will be what you previously established.
• Your payment will be processed on your due date, unless your payment was scheduled within the grace period. These will be made on the date you selected.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-1996 after October 12 and at least 3 days before your scheduled due date.

• If you scheduled a one-time or recurring payment through BBVA USA online banking or mobile banking to occur on or after October 8, 2021, it will transfer to PNC.
• The account from which the payment is made will stay the same.
• If you scheduled a one-time, future-dated payment, the amount will be what you previously established.
• Recurring payments will be in the amount of your regular monthly payment. If your regular monthly payment changes over time, the recurring payment amount will adjust accordingly. Principal payments and additional payments to your escrow balance will not be transferred.
• Your payment will be processed on the date you established, unless it is a recurring payment from a deposit account outside BBVA USA scheduled on the last day of the month (29, 30 or 31). In this case, your payment will now be scheduled on the 1st of the following month.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12. You can cancel or modify these payments within the Transfer section of PNC Online Banking.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy, charged off, or foreclosure.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If you have set up payments with any external bill pay services, and your account number has changed, please update your account number and remittance address with them to ensure payments are received and processed in a timely manner.

When should I start making payments to PNC instead of BBVA USA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during transition weekend (October 7-11). What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA past October 8th, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments past October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

The $7 pay by phone fee when paying from a non-PNC account will be waived for BBVA USA customers until December 11, 2021. After that date, a $7 fee may be assessed when making an agent-assisted phone payment to your loan or line from a non-PNC account.

Yes, your mortgage will have a new account number assigned by PNC, which you can find on the Mortgage Welcome Letter you received.

You do not – either your previous servicer, or PNC, will handle this process.

No, any optional insurance you have will not transfer to PNC. If you wish to maintain this optional coverage, you should contact your insurance provider to inquire about direct billing you.

• From October 8 through October 11, we will be finalizing the transfer of your BBVA USA account to PNC Bank. If you have scheduled a payment for one of these days, it will be processed on or after October 12.
• Your payment will be credited to your account effective as of the scheduled date. This means you won’t be assessed late fees or additional interest (or if assessed, these will be removed once we post your payment), even though we processed your payment after your scheduled date.

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• The amount of your payment will be what you previously established.
• Your payment will be processed on your due date.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-1996 after October 12 and at least 3 days before your scheduled due date.

Lines of Credit Customers:

• You will receive a letter mid-September which will explain what is happening with your pre-existing payment arrangement at BBVA USA. Please retain this letter as it contains important information you may need to refer to until the transition to PNC is complete. There are many cases where we were able to bring this payment arrangement over to PNC, however in some cases this was not possible, and you may need to re-establish your payment arrangement once your account has migrated to PNC.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12.

Installment Loan Customers:

• If you scheduled a one-time or recurring payment through BBVA USA online banking or mobile banking to occur on or after October 8, 2021, it will transfer to PNC.
• The account from which the payment is made will stay the same.
• One-time payments and recurring payments scheduled from a BBVA USA deposit account will be for the amount you established.
• If your recurring payment was set up from a deposit account outside BBVA USA, this recurring payment will transfer to PNC for the amount of your regular monthly payment. Principal payments will not be transferred.
• Your payment will be processed on the date you established, unless it is a recurring payment from a deposit account outside BBVA USA scheduled on the last day of the month (29, 30 or 31). In this case, your payment will now be scheduled on the 1st of the following month.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12. You can cancel or modify these payments within the Transfer section of PNC Online Banking.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy or charged off.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If you have set up payments with any external bill pay services, please update your account number and remittance address with them to ensure payments are received and processed in a timely manner.

When should I start making payments to PNC instead of BBVA USA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during transition weekend (October 7-11) What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA past October 8, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments past October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

The $7 pay by phone fee when paying from a non-PNC account will be waived for BBVA USA customers until December 11, 2021. After that date, a $7 fee may be assessed when making an agent assisted phone payment to your loan or line from a non-PNC account.

No, at this time only Express Personal Loans can be viewed electronically via PNC Online Banking.

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

The following benefits of the BBVA Premier Personal Banking program will be discontinued:

• The interest rate discount on new home equity loans or lines of credit and Express Personal Loans will no longer be available (any interest rate discount already applied to existing home equity loans and lines of credit, and Express Personal Loans, will continue).
• International wires (outgoing and incoming) will no longer be free of charge.
• International services will no longer be free of charge.
• Personalized debit cards will no longer be available.

BBVA’s Premier Personal Banking Program will transition to PNC Choice Banking program as of October 12, 2021.

PNC Choice Banking Program offers:

• Personalized and dedicated service
• Virtual and easy access across devices
• Extended hours for your busy life
• Guidance tailored to your financial journey

For more information, call us at 1-844-228-2772 on or after October 12, 2021.

Explore Choice Banking »

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

Transaction Limit Fee will be $3.00 per transaction in excess of six (6) transfers each statement period from a savings or money market account to other accounts (including transfers to another account for overdraft protection) or to third parties by check, through point of sale purchase transactions or similar debit card transactions, by pre-authorized or automatic agreements, telephone, online or similar order payable to a third person, fees will apply. See your account agreement and fee schedule for more information.

Check ordering is not available on Premiere Money Market. If check writing is a feature that you need, please contact us to review alternate account options that do offer check ordering and writing.

Current interest rate and Annual Percentage Yield information can be found within Online Banking.

No. After conversion you will need to call or visit a branch to discuss your options to earn the Relationship Rate on your Standard Savings or Premiere Money Market.

While PNC will issue new account and routing numbers to BBVA USA customers at or near account transfer, BBVA USA customers will be able to continue to use their BBVA deposit and withdrawal tickets after the conversion to PNC. Customers are encouraged to move to new PNC deposit and withdrawal tickets with their new account number as soon as possible after conversion.

Yes. Your account will remain an UTMA account. If you have more than 1 custodian or 1 minor on your UTMA account, please contact us today.

You may request a banking card by visiting a branch or calling the Customer Care Center.

Nothing. After conversion your original term and rate will continue and automatically roll into a standard PNC term account. You will have a 10 day grace period at maturity to make any changes.

Your new PNC account has been selected to offer the features and benefits most closely matched to your converting BBVA USA account. If you would like to explore additional account options, visit pnc.com, call us or stop by your new PNC Bank branch after October 12, 2021 so that we can assist you personally.

The following benefits of the BBVA Workplace Solutions program will be discontinued:

• The interest rate discount on new home equity loans or lines of credit will no longer be available (any interest rate discount already applied to existing home equity loans and lines of credit will continue).
• Reward bonus points for opening a credit card will no longer be available.
• Discounts on check orders will no longer be available; you may be able to receive check order discounts based on your account type.

BBVA’s Workplace Solutions Program will transition to the PNC WorkPlace Banking® program on October 8, 2021.

• PNC WorkPlace Banking program benefits are available when you have a Virtual Wallet:
  • You may earn $100 for referring a qualified coworker, up to $1,000 per year
  • Access to PNC WorkPlace Banking Financial Wellness resources
  • Free first order of 30 checks
• Additional benefits are available when you have a Virtual Wallet with Performance Spend or a Virtual Wallet with Performance Select:
  • $100 for opening a qualified PNC Credit Card
  • $300 for opening a PNC mortgage account
  • Discounts on check designs: free PNC exclusive check designs (first order of 30 checks) or discounts on other check designs with specific checking accounts
• If your new PNC Virtual Wallet product is not a Virtual Wallet with Performance Spend or Virtual Wallet with Performance Select, you may be able to upgrade through PNC Online Banking, or you can visit your branch on or after October 12, 2021 to upgrade or open a qualifying checking account.

Explore WorkPlace Banking »

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

Yes, all BBVA USA accounts will transition to PNC Bank accounts in October, regardless of when they were opened at BBVA USA. The transition will cause changes to your account, including product name, account numbers, features and fees. For full details about your new PNC Bank account(s), please reference the Account Transfer Confirmation, which will be sent to you in late August - early September.

BBVA USA customers will receive new PNC account and routing numbers at or near conversion, anticipated in October. We understand the inconvenience this may cause and are committed to making this a smooth process.  When BBVA USA account(s) transition to PNC Bank, direct deposits, such as payroll, social security, and tax credits, or other recurring payments made to checking or money market accounts will continue without interruption, and PNC will support BBVA customers using BBVA checks.

We do encourage all BBVA USA customers to inform merchants, billers and other institutions of their new account and routing/transit numbers on or after October 12, 2021.

No. Direct deposits, such as payroll, social security, and tax credits, or other recurring payments made to checking accounts will continue as established at BBVA USA without interruption. However, we recommend that you make sure the originators have your new account and routing/transit numbers for their records.

You may continue to use your BBVA USA checks until your current supply runs out. In some instances, customers may need to start using PNC checks on or after October 12. In these instances, PNC will mail you a letter in late September with instructions on how to order new PNC checks.

Online banking for PNC IOLTA is view-only. To establish view-only access, customers must link their IOLTA account to a non-IOLTA operating account, which can be done through their Business Banker or at a branch.

If your Social Security number is used as tax ID for both personal and business checking accounts, you will see all of your accounts from your personal online banking.

If you have a seperate business tax ID, you may need to link your accounts at PNC. If you combined your online banking access at BBVA USA and you are not able to view your accounts as before, contact your Business Banker or a local PNC Bank branch on or after October 12, 2021.

Please contact PNC at 1-800-852-0803. (International collect: 412-803-7711) for a new PNC Bank Visa Business Debit Card. You can also visit select PNC Branches on or after Tuesday October 12, 2021 to have a debit card instantly issued. To find the closest branch with the instant debit card capability, use our Branch Locator. Remember, you can still use your BBVA USA debit card through January 29, 2022.

The account(s) linked to your PNC debit card are the same account(s) that were linked to your BBVA USA debit card. However, if you had both personal and business accounts on one card, you’ll receive two PNC cards, one for your personal accounts and one for your business accounts.

For security purposes, we do not list your account information with the mailing that contains your card. You can determine what account(s) are linked to your new PNC debit card by using any PNC ATM.  

Beginning on October 12, after you enroll in PNC Online or Mobile Banking, you will also be able to determine what account(s) are linked to your card in the Customer Services tab, Debit Card Services Link in Online Banking; or in the Cards tab under Card Actions in Mobile Banking. 

If your BBVA USA Visa Business Debit Card allowed purchases but did not allow ATM withdrawals this functionality will continue both your BBVA USA Visa Business Debit Card and your PNC Bank Visa Business Debit Card.

If you used Pay Vendors and Employees to send ACH payments, you have been granted access to PINACLE® to continue using ACH services. For more information about PINACLE, select the Treasury Management option in the drop down menu under the Business tab.

If you initiated wire transfers in BBVA USA Online Banking you have been granted access to PINACLE® to continue using wire service.  For more information about PINACLE, select the Treasury Management option in the drop down menu under the Business tab.

If you have granted access to entitled users secondary administrators, or other interested parties (referred to as delegates at PNC) to your BBVA USA business accounts through online banking, this access does not transfer and will need to be re-established within PNC Online Banking by visiting the Business Tools tab and selecting Delegation.

Your new PNC account has been selected to offer the features and benefits most closely matched to your converting BBVA USA account. If you would like to explore additional account options, visit pnc.com, call us or stop by your new PNC Bank branch after October 12, 2021 so that we can assist you personally.

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• The amount of your payment will be what you previously established.
• Your payment will be processed on your due date.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-5175 after October 12 and at least 3 days before your scheduled due date.

• You will receive a letter mid-September which will explain what is happening with your pre-existing payment arrangement at BBVA USA. There are many cases where we were able to bring this payment arrangement over to PNC, however in some cases this was not possible, and you may need to re-establish your payment arrangement once your account has migrated to PNC.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy or charged off.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If your account number is changing, please update your information with any external bill pay services, so your payments are received and processed in a timely manner.  Your new PNC Bank account number(s) can be found in Online Banking, on your monthly statement and on your new PNC Bank credit card.

• Payments mailed to the P.O. Box printed on your statement coupon received by 5:00 p.m. ET will be credited same day received.
• Payments made by 6:00 p.m. ET using our automated telephone payment service will be credited same day made.
• Payments made before midnight ET in PNC Online Banking and Mobile Banking will be credited same day made.
• Payments received/made after the above cut-off times will be credited on the next day.

All payments must be in U.S. dollars and drawn on an account at a U.S. financial institution. You may not use a PNC Bank convenience check to make a payment on your account. When sending your payment by mail, you must use the envelope provided with your statement and include your statement coupon; make sure our address on the statement coupon is showing through the envelope window; and do not send cash or include paper clips, staples, tape or other correspondence with your payment.

If you make your payment in a way not described in this notice, your payment may be rejected, or crediting of your payment may be delayed up to five days.

As a courtesy, PNC will waive any payment late fees through December 11, 2021. After December 11, 2021, late payment fees will be applied according to the terms and conditions for your account.

If your payment is due on October 8 through October 11, 2021, please consider making your payment before October 8 or sending it by mail. Payment options through online banking, mobile banking and phone will be limited during this time, as we are transitioning accounts to PNC.

When should I start making payments to PNC instead of BBVA USA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during the transition weekend (October 8-11) What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA on or after October 8, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments on or after October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

No, there is no fee for credit card customers to make a payment by phone.

If your BBVA USA credit card is expiring in September or October, you should have received a new BBVA USA credit card in August. If you have not received your new BBVA USA credit card, then please contact BBVA USA customer service at 1-800-316-0207.

If your BBVA USA credit card expires after October, PNC will send you a new PNC credit card in late October. 

For BBVA USA American Express customers with cards expiring in October:
PNC Bank is sending you a new PNC Visa credit card in late September. You will be able to activate your new PNC credit card via phone on October 11 or online on October 12.

Report your lost or stolen credit card to BBVA USA immediately at 1-800-239-5175 to help protect your account from fraudulent activity. 

For BBVA USA American Express credit cards that are lost or stolen, please immediately call and report them to BBVA USA at 1-800-932-9706.

If you have a BBVA USA American Express credit card:
BBVA USA will not replace lost or stolen cards as of 5 p.m. ET on October 4. However, you should receive your new PNC credit card by October 4. You’ll be able to activate your new card beginning October 11 at 3 p.m. ET via phone, or online on October 12.

For all other customers:
BBVA USA will not replace lost or stolen cards as of 5pm ET on October 6. You can request to replace your lost or stolen card by calling BBVA USA customer service and your new PNC card will be rush delivered to you beginning on October 12.  

If your credit card was lost or stolen, please review the information above for lost/stolen credit cards.

If you need to replace your BBVA USA American Express credit card:
BBVA USA will not issue general replacement cards as of 5 p.m. ET on October 4. However, you should receive your new PNC Visa credit card by October 4. You’ll be able to activate your new card beginning October 11 at 3 p.m. ET via phone, or online on October 12.

If you need to replace your BBVA USA Visa credit card:
BBVA USA will not issue general replacement cards as of 5pm ET on October 6. You can call PNC beginning October 12 at 1-800-474-2101 to get your business credit card re-issued.

You will be automatically enrolled in your new PNC rewards card and your unredeemed BBVA rewards will be transferred to your new PNC rewards program.

For additional information, please refer to the personalized communication package you will receive for your new PNC credit card account at the end of August.

If you closed your account after August 16, 2021, then any available rewards will be redeemed on your behalf between September 29, 2021 and October 7, 2021:  

• If you have a balance on your account, then we will automatically credit your account with your rewards. This credit will reduce the outstanding balance on your account. 
• If you don’t have an outstanding balance, then we will send you a check for the rewards. The check will be mailed within 60 days after we transition your account to PNC Bank on October 8.

If you close your account before October 8, 2021, then we will apply a statement credit to your account for the rewards you have accumulated on your account since BBVA USA issued you your last annual cash rebate check.   

If your account is open as of October 8, 2021, then your rebate balance will be transferred to your PNC Business Cash Rewards cash back balance.   

Your BBVA USA credit card will automatically be deactivated when you activate your new PNC Bank credit card.

You can request a copy of a BBVA USA issued statement at your local PNC Bank branch or by calling the PNC Bank Customer Care Center.  We also recommend you save or print any BBVA USA statements by accessing BBVA USA Online or Mobile Banking before 4:00 p.m. ET on October 8.  

No.  Beginning October 8, 2021, your CentreSuite login will no longer be valid. PNC business credit card customers can enroll in Account View to manage their accounts. You will need to establish new login credentials for Account View.

No, you will need to establish a new PNC login for Online Banking.

Your new PNC credit card has been selected to offer the features and benefits most closely matched to your transitioning BBVA USA card. If you would like to explore additional card options, visit pnc.com, call us or stop by your new PNC Bank branch after October 12, 2021 so that we can assist you personally.

• If you set up an automated payment through the BBVA USA call center or a branch, or when you opened your account, this payment will transfer to PNC.
• The account from which the payment is made will stay the same.
• The amount of your payment will be the minimum payment due, or the minimum due plus additional principal if that is what you previously established at BBVA USA.
• Your payment will be processed on your due date.
• If you would like to cancel or modify your automated payment, please call us at 1-800-239-1996 after October 12 and at least 3 days before your scheduled due date.

Business Loans and Lines of Credit:

• The amount of your payment will be the minimum payment due, or the minimum due plus additional principal if that is what you previously established at BBVA USA.
• Your payment will be processed on your due date.

Loans and Lines of Credit (Commercial):

• Your payment will be for the amount due shown on your statement. If your payment included any additional amount (more than the minimum payment due), this additional amount will not be transferred.
• The date on which your payment is processed will stay the same.

Business Loans and Lines of Credit:

• You will receive a letter mid-September which will explain what is happening with your pre-existing payment arrangement at BBVA USA. Please retain this letter as it contains important information you may need to refer to until the transition to PNC is complete. There are many cases where we were able to bring this payment arrangement over to PNC, however in some cases this was not possible, and you may need to re-establish your payment arrangement once your account has migrated to PNC.
• While we’re working to migrate your payments, we recommend that you check your scheduled payment within the Transfer section of PNC Online Banking or Mobile Banking on or after October 12.

Loans and Lines of Credit (Commercial):

• If you scheduled a future-dated or recurring payment through BBVA USA online banking or mobile banking to occur on or after October 8, 2021, it will not transfer to PNC. Please re-establish your payment arrangement with one of the available payment methods listed on this page, or in the letter you received, once your account has migrated to PNC.

• Payments will not be transferred if your account is in a blocked status such as bankruptcy or charged off.
• Scheduled payments using a debit card number or payments from a line of credit will not be transferred to PNC.
• If you have set up payments with any external bill pay services, please update your account number and remittance address with them to ensure payments are received and processed in a timely manner.

When should I start making payments to PNC instead of BBVA USA?

BBVA USA customers can begin making payments to PNC on or after October 12, 2021.

My due date falls during conversion (October 7-11) What should I do?

BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.

Why can't I schedule or modify a payment with BBVA USA past October 8, 2021?

BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments past October 8, 2021. PNC will accept your payment as of October 12, 2021.

I need to schedule future dated payments with BBVA USA today, what options do you have for me?

BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.

Can PNC assist me with making a future dated payment prior to conversion?

No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.

Is there a fee for making a payment by phone with an agent?

There is no fee for making a payment over the phone on your business or commercial account from your PNC checking account.

Borrowers who received their PPP loan from BBVA USA in 2020 will be able to begin or resume applying for forgiveness of their PPP Loan in the PNC Forgiveness Portal on or after October 18, 2021.

Borrowers who received their PPP loan from BBVA USA in 2021 will be notified when they may begin applying for forgiveness in the PNC Forgiveness Portal.

To payoff your account in full on or after October 12, call us at 1-800-239-1996 to request a payoff letter.

Please contact us at 1-800-852-0803.

PNC maintains two types of addresses for our customers:  A customer address (this is  your primary address, also referred to as your legal address or residence address),  and an account level address (this is used to direct mail for a specific account to a location other than your primary address).  Depending on the type of mailing, we will use one of those addresses.  PNC directs all mail to the first named account owner.

As of October 8, 2021, if you established an account level address at BBVA USA, the account level address of the first account owner will be the address used for your account at PNC Bank.   If you had an active seasonal address as of October 8, that address will be used for your account level address instead of the address of the first account owner.Any automatic seasonal address change will be discontinued. Going forward, you may contact us to change your customer address, your account address, or to establish a temporary address for a specific period of time.

When your account is transferred to a PNC business money market you will receive a paper statement in the mail at the end of each month.  You can activate online statements within PNC Online Banking.

Your new PNC account has been selected to offer the features and benefits most closely matched to your converting BBVA USA account. If you would like to explore additional account options, visit pnc.com, call us or stop by your new PNC Bank branch after October 12, 2021 so that we can assist you personally.

Up until October 12, your Merchant Services Deposit Description will continue to show on your Business Checking Account as “Credit for BBVA Merchant Servs Deposit”.   After PNC Bank conversion on October 12, 2021, your Merchant Services Deposit Description will show as “PNC Merchant Deposit”.

Starting on September 1, 2021, you can contact PNC Merchant Services at 1-800-742-5030 for all of your Merchant Services inquiries.

No, because your Merchant Services Account ID is not changing, you do not need to contact any Third Party Providers with changes to your account.

If you have any additional BBVA USA accounts (checking, loans, etc.), please continue to use BBVA USA's online banking and mobile app until October 8, 2021.

After that time, BBVA USA's online banking and mobile app will no longer be available for accounts transferring to PNC.

You will be able to access and manage your new accounts within PNC's online banking and mobile app starting on or after October 12, 2021.

Your new account numbers will be provided in early September for use beginning October 12, 2021. However, incoming check, ACH, wire and Real-time Payments (RTP) transactions using your BBVA USA account information will post uninterrupted to your new PNC account. You may continue to use BBVA USA checks and deposit tickets after the integration. PNC will include your new account information in all activity beginning October 12, 2021.

BBVA USA Commercial Card clients will continue to access the same online portals and services, rebranded for PNC.

You have likely been contacted by a File Transmission Migration Coordinator to confirm file transfer migration connectivity from BBVA USA to PNC. Contact your Treasury Management Officer if you have not received an introductory file transfer migration email. Reach out to your assigned File Transfer Migration Coordinator for additional questions regarding your file transfer migration.

BBVA USA customers must continue to use BBVA USA branches for their banking transactions until after October 8, 2021, when the conversion to PNC branches will occur.

PNC Solution Centers are an evolution of PNC’s branch network offering full-service capabilities through digital technology, without a traditional teller line or drive-through. Deposit, withdrawal and other traditional teller transactions are performed through an ATM or banking kiosk. Customers making more complex transactions can connect with a live remote teller during extended hours seven days a week through a self-service video banking machine.  Consultants are also available at the centers to assist with account openings, provide product demonstrations or other support services.

Unless your Safe Deposit Box is at a branch that is scheduled to close or consolidate, you will keep your current Safe Deposit Box. There is nothing you need to do. The rental agreement for your Safe Deposit Box will continue, and you will receive a notice one month before your rental fee is due. If you established an automatic payment of your rental fee from your BBVA USA checking account, this payment will continue at PNC Bank. For additional information specific to your Safe Deposit Box such as the annual rental fee, please refer to your Account Transfer Confirmation.

If you currently have a Safe Deposit Box at a BBVA USA branch that is scheduled to close or consolidate the weekend of October, 8, you should have received a communication in July and in late August providing you with the information about collecting your safe deposit box contents. Please know that you should collect your items before September 17, 2021 as we will start to drill boxes at that time in preparation for the branch closing / consolidation. If you have questions about collecting your belongings, please contact the specific branch where your Safe Deposit Box is located.

BBVA USA customers should continue to call the BBVA USA customer service numbers they used prior to conversion. We are migrating those phone numbers to PNC to help minimize the change for our valued customers. PNC customer service numbers will appear on statements and other communications that BBVA customers will receive. Those numbers will work as well.

BBVA USA customers will not be able to deposit checks at a converted ATM using their BBVA USA card until October 9.  Customers should deposit checks at a BBVA USA branch or through the mobile app.

BBVA USA customers can deposit cash at a converted ATM during the interim period without interruption.

On October 8. BBVA USA customers who activate their new PNC card can begin making cash or check deposits at any PNC ATM.

On October 9, customers who have not yet activated their PNC card and are still using a BBVA USA card, can make cash or check deposits at any PNC ATM.

Surcharge fees and foreign-ATM fees may be assessed when using a BBVA USA card at a PNC-Partner ATM^[9].

Yes, BBVA USA customers can now use PNC-owned ATMs without a surcharge fee. Customers may incur a fee if they use a PNC-Partner ATM. Use the PNC Locator to find a PNC-owned ATM. For PNC customers, they now have access to BBVA USA-owned ATMs free of charge.

Customers can use their new PNC card or existing BBVA USA card to conduct transactions during conversion weekend. Beginning October 8th, your new PNC card can be used to make cash and check deposits at any PNC full function ATM. On October 8th, your existing BBVA USA card can be used to make cash deposits at a converted PNC full function ATM. Beginning October 9, your existing BBVA USA card can be used to make cash and check deposits at any PNC full function ATM. Customers can also make surcharge free withdrawals at 8,500 PNC-owned ATMs with their BBVA USA card and at 18,000 PNC and partner ATMs with their PNC card.

On October 12 at 8 a.m., you can use the PNC password reset feature to reset your password or tap 'Reset Password' on the PNC mobile app sign in page.

If the password reset feature does not work for you, you can complete PNC online banking enrollment to create a new User ID and Password at PNC or tap the enroll icon on the PNC mobile app sign in page.

Most customers will be able to sign on to PNC Online and Mobile Banking using their existing BBVA USA user ID and password.

If you are prompted, the quickest way to enroll in Online Banking is to use your mobile or phone number to receive a one-time passcode. Follow these steps to enroll in Online Banking:

1. Visit pnc.com and click “Enroll In Online Banking” within the Sign On box.
2. Enter your Social Security Number (SSN) and your new account number.
3. Select the one-time passcode option and provide your mobile or phone number. Follow the instructions on the screen to receive and enter a one-time passcode. 
4. Once the information has been verified, you will be asked to create a new user ID and password which you will use going forward to access your PNC account information.
5. Complete the remaining enrollment steps.

The account(s) linked to your PNC debit card are the same account(s) that were linked to your BBVA USA debit card. However, if you had both personal and business accounts on one card, you’ll receive two PNC cards, one for your personal accounts and one for your business accounts.

For security purposes, we do not list your account information with the mailing that contains your card. You can determine what account(s) are linked to your new PNC debit card by using any PNC ATM.  

Beginning on October 12, after you enroll in PNC Online or Mobile Banking, you will also be able to determine what account(s) are linked to your card in the Customer Services tab, Debit Card Services Link in Online Banking; or in the Cards tab under Card Actions in Mobile Banking.

To view which account a debit card is linked to,

1. Click on the Customer Service tab.
2. Under Manage Accounts, click on Debit Card Services.
3. Debit card(s) and their associated accounts can be found on this page. Click on Debit/ATM Services & Resources to change ATM preferences or linked account.

To view your previous transactions,

1. From the My Accounts tab, click on the hyperlink with your account name. 
2. Click on the link View BBVA USA Transactions, located at the top of the transaction history box.

The Zelle^® app that you were using is only available to customers whose banks do not offer Zelle. PNC Bank offers Zelle, so now you can easily access and use Zelle directly through the PNC Mobile App.

Yes. If you currently use Direct Connect with Quicken or QuickBooks to connect directly to BBVA USA to download transactions, we will send you a communication with information on how to re-enroll.

Quicken Conversion Guide
QuickBooks Conversion Guide

If your Social Security number is used as tax ID for both personal and business checking accounts, you will see all of your accounts from your personal online banking.

If you have a seperate business tax ID, you may need to link your accounts at PNC. If you combined your online banking access at BBVA USA and you are not able to view your accounts as before, contact your Business Banker or a local PNC Bank branch on or after October 12, 2021.

If you have granted access to entitled users secondary administrators, or other interested parties (referred to as delegates at PNC) to your BBVA USA business accounts through online banking, this access does not transfer and will need to be re-established within PNC Online Banking by visiting the Business Tools tab and selecting Delegation.

Your Merchant Services BusinessTrack portal can be accessed from 'Business Tool' in PNC Online Banking. In the mobile app, you can view your deposits and monthly statements by tapping on the 'Daily Card Sales' tile.

Yes, you can move money between your PNC accounts, as well as make payment transfers to PNC business credit cards.