Customer Welcome Center
Customer Service Assistance
We hope you found the information on this site helpful as we completed the transition of your accounts from BBVA USA to PNC. For additional assistance, please continue to use the full selection of product and customer service information available on pnc.com.
Tax Information
Tax Form Availability
Tax forms will start to be mailed to customers mid-January, and will be mailed throughout the remainder of the month.
If you are enrolled in PNC Online Banking, you will also be able to your access tax forms in mid-January.
Accessing tax documents in PNC Online Banking (except for Form 1098):
You can view tax documents in PNC Online Banking through the sign on credentials of the primary accountholder using the following steps:
- Sign on to Online Banking
- Click the Customer Service tab
- Click the Online Documents sub-tab
- Click the Other Documents tab
Accessing Form 1098 in PNC Online Banking:
You can view tax documents in PNC Online Banking through the sign on credentials of the primary and secondary accountholder for Form 1098 using the following steps:
- Sign on to Online Banking
- Click on your Home Equity or Mortgage Account
- Click Online Statements & Documents
- Under Tax Documents click Year-End Statement.
What to Expect for Your 2021 Tax Forms
PNC Bank account number(s) will be displayed on all 2021 tax forms.
Checking and Savings accounts may be combined onto the same Form 1099 (when applicable) if the primary accountholder has the same social security number or tax identification number.
For Checking, Savings, CD, or Money Market accounts that closed prior to October 8, 2021:
If you had a BBVA USA account that was closed prior to the conversion of BBVA USA to PNC Bank, you will receive any applicable 2021 tax forms from PNC Bank with a PNC Bank account number listed.
We will send you a separate communication in January providing you with your old BBVA USA account number and associated PNC Bank account number so that you can cross-reference for your tax forms.
For Home Equity Installment Loans, Lines of Credit and Mortgages that closed in 2021, prior to October 8, 2021:
If you had a BBVA USA Home Equity Installment Loan, Line of Credit or Mortgage that was closed prior to the conversion of BBVA USA to PNC Bank, you will receive any applicable 2021 tax forms from PNC Bank with a PNC Bank account number listed.
In September, 2021, prior to the transition of BBVA USA to PNC Bank, you were mailed a separate Notice of Service Transfer communication that provided you with a converted PNC Bank account number that you can cross-reference for your tax forms.
For Home Equity or Mortgage Loans services by RoundPoint Mortgage Services:
If your Home Equity or Mortgage account was previously serviced by RoundPoint Mortgage Services and the ownership and servicing of your account was transferred to PNC Bank, you will receive two (2) applicable tax forms for each transferred account – (one from Round Point Mortgages Services showing the Round Point Mortgage Services account number and one from PNC Bank showing the PNC Bank account number). Both 2021 tax forms will be needed for tax reporting purposes.
Top Transition FAQs
When I sign on to PNC Online or Mobile Banking, I can’t see all of the accounts I saw within BBVA USA online and mobile banking. What should I do?
Account titling and access rules for online and mobile banking are different at PNC Bank than they were at BBVA USA. Or, we may require more information from you to re-establish your access.
Business Accounts:
- If you had combined your online banking access at BBVA to include both personal and business accounts under one login, your access may not have transferred to PNC as it was previously established at BBVA. Contact your Business Banker or a local PNC Bank branch to re-establish Account Linking.
- If you are an entitled user or other interested party on a business account, contact the business owner to re-establish access through Account Delegation (found within the Busines Tools menu in PNC Online Banking).
Personal Accounts:
- Please contact us so that we can confirm your account information.
Once you’re signed on to PNC Online and Mobile Banking and can see all of your accounts, please verify and re-establish any payments and online services.
Will my checking account and routing numbers change, and will my existing direct deposit(s) be impacted?
BBVA USA customers received new PNC account and routing numbers when their account(s) transitioned to PNC over the weekend of October 8-11.
Direct deposits, such as payroll, social security, and tax credits, or other recurring payments made to checking, savings or money market accounts should continue without interruption, and PNC will support BBVA USA customers using BBVA USA checks.
We continue to encourage all BBVA USA customers to inform merchants, billers and other institutions of their new account and routing/transit numbers, for their records
Your new account and routing numbers were listed in your personalized Account Transfer Confirmation (ATC) . Your Account Transfer Confirmation was sent to the first named account owner at their primary address.
You can also find your full account and routing numbers in PNC Online or Mobile Banking.
How do I find my account and routing numbers in online or mobile banking?
How do I find my account and routing numbers in online or mobile banking?
How to find your checking or savings account/routing number in online banking:
- Sign on to online banking and select your account.
- For Virtual Wallet accounts, go to Account Activity and select “Go to the Account and Routing Number” link.
- For all other checking and savings accounts, select the “Show Account & Routing Number” link.
- Verify your identity by entering a one-time passcode and follow the instructions for viewing your full account number and routing number.
How to find your checking or savings account/routing number in the mobile app:
- Sign on to the mobile app.
- Select your account, then go to Account Actions and select Account and Routing Numbers.
- Verify your identity by entering a one-time passcode to view your full account number and routing number.
My debit card should have arrived before October 8, 2021 and it has not, what should I do?
Please contact PNC at 1-888-762-2265. (International collect: 412-803-7711) for a new PNC debit card. You can also visit select PNC Branches on or after Tuesday October 12, 2021 to have a debit card instantly issued. To find the closest branch with the instant debit card capability, use our Branch Locator. Remember, you can still use your BBVA USA debit card.
How can I tell what account(s) my new PNC debit card(s) are linked to?
The account(s) linked to your PNC debit card are the same account(s) that were linked to your BBVA USA debit card. However, if you had both personal and business accounts on one card, you’ll receive two PNC cards, one for your personal accounts and one for your business accounts.
For security purposes, we do not list your account information with the mailing that contains your card. You can determine what account(s) are linked to your new PNC debit card by using any PNC ATM.
After you enroll in PNC Online or Mobile Banking, you will also be able to determine what account(s) are linked to your card in the Customer Services tab, Debit Card Services Link in Online Banking; or in the Cards tab under Card Actions in Mobile Banking.
To view which account a debit card is linked to,To view which account a debit card is linked to,
- Click on the Customer Service tab.
- Under Manage Accounts, click on Debit Card Services.
- Debit card(s) and their associated accounts can be found on this page. Click on Debit/ATM Services & Resources to change ATM preferences or linked account.
Will BBVA USA customers be able to use their BBVA USA checks that were already ordered? If not, will there be a cost to order new checks?
You may continue to use your BBVA USA checks until your current supply runs out. In some instances, customers may need to start using PNC checks on or after October 12. In these instances, PNC will mail you new checks in late September or early October at no charge.
What address do I use for my loan payments?
There are certain addresses that must be used for mailing payments and third party bill payers.
To learn more, please visit the respective customer service page for your loan type.
2022 Key Dates
Debit Cards
| January 29 - February 3, 2022 | If you have not yet activated your PNC debit card, your personal or business BBVA USA debit card will be closed during this time. Once your PNC debit card is activated your BBVA USA debit card will be closed. |
| February 26, 2022 | If you do not activate your new PNC Bank Visa Debit Card by this date, it will be closed, and you will need to order a new card. Fees may apply. |
Credit Cards
| January 31, 2022 | Active BBVA USA Visa credit cards will be deactivated. |
Lines of Credit
| January 11, 2022 | You may continue to use your current checks for your BBVA USA line of credit account until this date. After this date, please destroy any unused BBVA USA checks. If you do not receive your new checks by this date, call us at 1-888-PNC-BANK (762-2265). |
Business Customers
| January 31, 2022 | Monthly services charges and some other account fees for Business Checking and Money Market accounts will be waived through this date. Please review your Account Transfer Confirmation for specific information about the fees that will be waived for your account. |
Treasury Management
| January 31, 2022 | Your new commercial card must be activated by this date. |
Contact Us
If you still have questions, we're here to help
Important Legal Disclosures and Information
PNC, PNC Bank, Cash Flow Insight, Deposit On-Site, PNC Merchant Services, PINACLE, PNC Cash Rewards, PNC Core, PNC points, PNC WorkPlace Banking, Remote Safe Solution and Virtual Wallet are registered marks of The PNC Financial Services Group, Inc.; Low Cash Mode is a service mark of The PNC Financial Services Group, Inc.
PNC Bank, National Association is the creditor and issuer of the PNC Bank Credit Cards
American Express is a registered mark of American Express
MasterCard is a registered trademark of MasterCard International, Inc.
Visa and Visa Signature are registered trademarks of Visa International Service
All trademarks, service marks and company names are the property of their respective owners
CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING INFORMATION
This website contains forward-looking statements regarding our outlook or expectations with respect to the acquisition of BBVA USA Bancshares, Inc., the combination of BBVA USA Bancshares, Inc. into PNC and BBVA USA into PNC Bank, and the impact of the transaction on PNC's future performance.
Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risk and uncertainty to which our forward-looking statements are subject. The forward-looking statements on this website speak only as of the date made, and we assume no duty, and do not undertake any obligation, to update them. Actual results or future events could differ, possibly materially, from those that we anticipated in these forward-looking statements. As a result, we caution against placing undue reliance on any forward-looking statements.
Forward-looking statements on this website are subject to the following risks and uncertainties related to the integration of the acquired business into PNC, including:
- The business of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, going forward may not perform as we currently project or in a manner consistent with historical performance. As a result, the anticipated benefits, including estimated cost savings, of the transaction may be significantly harder or take longer to achieve than expected or may not be achieved in their entirety as a result of unexpected factors or events, including those that are outside of our control.
- The integration of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, with that of PNC and PNC Bank may be more difficult to achieve than anticipated or have unanticipated adverse results relating to BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, or our existing businesses. Our ability to integrate BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, successfully may be adversely affected by the fact that this transaction results in us entering several geographic markets where we did not previously have any meaningful presence.
These forward-looking statements are also subject to the principal risks and uncertainties applicable to our businesses generally that are disclosed in PNC's 2020 Form 10-K and 2021 Form 10-Qs and in PNC's subsequent SEC filings. Our SEC filings are accessible on the SEC's website at www.sec.gov and on our corporate website at www.pnc.com/secfilings. We have included these web addresses as inactive textual references only. Information on these websites is not part of this website.
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC
© BBVA USA has been acquired by The PNC Financial Services Group, Inc., and is operating as an affiliate of PNC Bank, N.A. (“PNC”) until BBVA USA is merged into PNC, which is anticipated to happen later this year. Until then, BBVA USA will continue to offer independent products and services, which may include different product features, underwriting guidelines, terms, fees, and pricing. If you would like to learn more about PNC’s products, you can do so by visiting PNC.com.
© The PNC Financial Services Group, Inc. BBVA USA is a Member FDIC and an Equal Housing Lender. BBVA is a registered trademark of BBVA, S.A. and is used under license.
©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association.
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