When should I start making payments to PNC instead of BBVA USA?
BBVA USA customers can begin making payments to PNC on or after October 12, 2021.
My due date falls during transition weekend (October 7-11). What should I do?
BBVA USA customers will be able to make payments during the weekend of October 8, 2021 by mailing a check and the payment coupon to the address listed on the coupon.
Why can't I schedule or modify a payment with BBVA USA past October 8th, 2021?
BBVA USA is now part of PNC Bank and customers will transition to PNC systems over the weekend of October 8, 2021. To help ensure a smooth and seamless transition for our customers, BBVA USA is not accepting any future dated payments past October 8, 2021. PNC will accept your payment as of October 12, 2021.
I need to schedule future dated payments with BBVA USA today, what options do you have for me?
BBVA USA customers can enroll in automatic payment plans with a BBVA USA Call Center agent or in a BBVA USA branch until October 6, 2021. Once successfully enrolled, the automatic payment plans will transition with their account when the formal conversion occurs.
Can PNC assist me with making a future dated payment prior to conversion?
No, PNC representatives will not have access to process any future or same day payments on your account until October 12, 2021.
Is there a fee for making a payment by phone with an agent?
The $7 pay by phone fee when paying from a non-PNC account will be waived for BBVA USA customers until December 11, 2021. After that date, a $7 fee may be assessed when making an agent-assisted phone payment to your loan or line from a non-PNC account.