Go for a run and leave your phone behind. Make in-store purchases on-the-move right from your watch. Fitbit Pay is a quick, easy and convenient way to use your PNC Visa consumer and small business credit or debit cards or SmartAccess® cards.
Leave your phone behind and pay with your Fitbit device.
Fitbit Pay, combined with PNC security, enables you to shop confidently.
With Fitbit Pay, your card information is never shared when you shop and each transaction has a unique code. Plus, Fitbit uses industry-standard tokenization to help keep each transaction private.
Select the Fitbit Pay icon from the main menu of your Fitbit watch.
Enter your Fitbit Pay PIN, hold watch near the contactless terminal.
Onscreen “payment accepted” message will let you know your payment was accepted.
Which PNC cards are eligible for Fitbit Pay?
What devices are compatible with Fitbit Pay?
Where can I download Fitbit Pay?
To download the Fitbit app, visit your mobile device’s app store and search for ‘Fitbit’.
How do I add my PNC card to Fitbit Pay?
A: To add a PNC Visa credit, debit or SmartAccess card to Fitbit Pay, you will need to download the most recent version of the Fitbit app from your mobile device’s app store and have an eligible mobile device paired with an eligible the Fitbit wearable device. Once your mobile device is paired with the Fitbit wearable device, you can add your PNC cards to Fitbit Pay by tapping on the Wallet option in the main menu of the Fitbit app. Simply enter your card information, view a brief Fitbit Pay tutorial, and sync the Fitbit app on your mobile device to your Fitbit wearable device. Some customers may also be required to verify the card they added to Fitbit Pay by logging into the PNC Mobile app on their mobile device when prompted. Once verified, your PNC credit, debit or SmartAccess card will be ready to use with Fitbit Pay on your Fitbit wearable device.
How do I use Fitbit Pay?
Fitbit Pay can be used to make in-store payments at most merchants equipped with NFC (Near-Field Communication) contactless payment terminals. To make an in-store payment, simply press the left button on your Fitbit Ionic device and hold it near the contactless payment terminal. You may be prompted to enter your device’s PIN to authenticate your purchase. An on-screen message and subtle vibration will confirm the payment was sent to the terminal.
Where can I use Fitbit Pay?
Fitbit Pay is accepted at over one million stores across the US. When you're ready to check out, look for the EMVCo Contactless Symbol where you normally swipe your card. Fitbit Pay can be used to make in-store payments at most merchants equipped with NFC (Near-Field Communication) contactless payment terminals.
When you see one of these symbols at checkout, hold your mobile device in front of the secure reader to initiate your payment. The contactless reader communicates wirelessly with your phone, so all you need to do is tap, pay and you’re done.
Will I continue to earn rewards or points with my PNC debit or credit card using Fitbit Pay?
If you are in a rewards program, you will continue to earn rewards or points for purchases made using your physical card or through your card(s) enrolled in Fitbit Pay.
What if I need to return an item I purchased using Fitbit Pay?
The return process will vary by merchant. You may need to present a receipt from the merchant to return the item. To complete the return, hold your Fitbit wearable device over the contactless payment terminal and wait for a confirmation message on the terminal screen to let you know the return has been processed. You must use the same Fitbit wearable device you used to purchase the item to process the return.
Can I use a card other than my default card to make a purchase using Fitbit Pay?
To make a payment with a card other than your default card, simply press the left button on your Fitbit device to initiate payment mode, swipe left and right to select your desired card, and hold your wrist near the contactless payment terminal to complete your purchase. To change your default card for Fitbit Pay, open the Fitbit app on the mobile device you have paired with your Fitbit wearable device and tap on the Account icon from the app dashboard. Next, tap on the Wallet tile, find the card you would like to set as your new default, and tap the Set as Default button.
Why do I need to verify my card with PNC when I add it to Fitbit Pay?
For security purposes, you may be asked to use the PNC Mobile app to verity your PNC credit, debit or SmartAccess card before you can start using Fitbit Pay.
What should I do when I receive a replacement card?
When a PNC credit or debit card enrolled in Fitbit Pay expires or is replaced due to loss, theft, fraud or chip card upgrade, PNC will automatically update your card information in Fitbit Pay within two (2) business days from when your replacement card is activated. To update Fitbit Pay immediately and not wait the two (2) business days for the automatic update, manually remove the existing card and add the new card to the Fitbit app.
What happens if I replace, update or lose my Fitbit device or connected mobile device?
If you have misplaced your Fitbit device, you can remove or suspend the PNC cards you added to the device through the Fitbit app on the mobile device you paired with the watch. If you lost both your Fitbit wearable device and your paired mobile device, you can log in to your fitbit.com dashboard on a phone, tablet or desktop computer using your Fitbit credentials to remotely delete cards from Fitbit Pay. This will not affect your plastic cards, which can still be used to make purchases
If you replace the mobile device you have paired with your Fitbit wearable device, the PNC debit, credit, and SmartAccess card(s) enrolled in Fitbit Pay will not be automatically transferred to the new device. You will need to re-download the Fitbit app onto your new mobile device and pair it with your Fitbit wearable device to add your PNC cards to Fitbit Pay again.
Why does my card image in Fitbit Pay look different from my physical card?
Your card image in Fitbit Pay is a digital representation of your physical PNC credit, debit or SmartAccess card. The image you see in Fitbit Pay may not be an exact copy of your plastic PNC card.
How do I un-enroll a card from Fitbit Pay?
To delete a card from Fitbit Pay, open the Fitbit app, navigate to the Accounts screen, and tap on the Wallet tile. Simply locate the card you wish to delete and tap on the Remove Card button to delete the selected card from Fitbit Pay. Once removed, the card can no longer be used to make payments on your Fitbit device.
PNC MasterCard® and commercial credit cards are not eligible at this time.
PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement.
App Store is a service mark of Apple Inc
Fitbit is a registered trademark and service mark of Fitbit, Inc.
Google Pay, Google Play and the Google Play logo are trademarks of Google LLC.
MasterCard® is a registered trademark of MasterCard International, Inc.
PNC SmartAccess and SmartAccess are registered trademarks of The PNC Financial Services Group, Inc.
The Contactless Indicator mark, consisting of four graduating arcs, and the Contactless Symbol are trademarks owned by and used with permission of EMVCo, LLC.
Visa is a registered trademark of Visa International Service Association and used under license.
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC
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