Making Payments Just Got Easier
We’ve made progress with you in mind. We’ve enhanced your ability to make mortgage payments in PNC Online Banking.
Read below for more detail, and be sure to check back periodically as we will update this page with any new information.
Do You Already Use PNC Online Banking Regularly?
Effective October 25, 2020, you will no longer be able to make your Mortgage payments through SpeedPay. Future-dated payments scheduled via the SpeedPay option online prior to October 25, 2020 will be paid as scheduled. You are able to make your payments with PNC Online Banking. Please review the information below and complete the following actions to make payments with ease.
Here's what you need to do:
- Log in to PNC Online Banking
- Select the “Make a Payment” button within the account activity page.
- Set up either a one-time or recurring payment
It’s time to update your banking experience.
Log in to Online Banking Today
Do You Need to Enroll in Online Banking?
Effective October 25, 2020, you will no longer be able to make your Mortgage payments through SpeedPay. Future-dated payments scheduled via the SpeedPay option online prior to October 25, 2020 will be paid as scheduled. You will need to enroll in PNC Online Banking to continue making your loan payments online -- please review and complete the following instructions to do so.
Online Banking Enrollment Instructions:
What you will need:
- Your social security number (SSN)
- Your credit line or loan account number
- Your online access PIN
- Once you are enrolled in Online Banking, you can set up one-time or recurring payments by signing on, selecting the “Make a Payment” button within the account activity page tab.
- Review your scheduled payment dates to make sure there is no interruption in payments.
It’s time to update your banking experience.
Enroll in Online Banking Today
Questions? See our Frequently Asked Questions (FAQs) below, or call our Customer Care Team
Call our Customer Care team at
1-800-822-5626, and say:
“Online Banking” for PNC Online Banking support
“Make a payment” for assistance making a one-time phone payment
A fee for this service may apply
PNC Customer Care Consultants are available:
Mon-Thurs: 8am-9pm (ET)
Fri: 8am-5pm (ET)
Sat: 9am-2pm (ET)
Why can I no longer use the SpeedPay website to make a payment? And, how am I impacted by the recent change?
Due to recent technology enhancements, we are changing the way you can make payments at PNC. The current SpeedPay website is in the process of being decommissioned, and if you wish to continue making payments online, you will need to enroll in, or log into access, PNC Online Banking and set up payments. Otherwise, you will need to utilize another payment method to make a payment to your loan. (Online, Mobile, IVR, Check or Branch)
I do not see my preferred payment option, what do I do?
Visit our Payment Options page to learn more about additional payment options.
I do not see the payment type I want to make in Online Banking, what do I do?
From 10/25/2020 to 11/24/2020 some additional payment options will not be available online when paying from a non-PNC account. To make a Principal Only, Escrow Only, Late Fee Only or Non-Sufficient Funds Fee Only payment call 1-800-822-5626 and say “make a payment” to access our Interactive Voice Response system or to contact an agent.
Are there any changes to the fees that I am incurring for making a payment?
There may be fees associated with your chosen payment method however paying by mail or through PNC Online banking is free.
What happens to my payments that are scheduled for after the October 25, 2020 date?
Future-dated payments scheduled via the SpeedPay option online prior to October 25, 2020 will be paid as scheduled.
Will the date my payment is due change?
No, your current monthly payment due date will remain the same.
Will I receive a new Account Number as a result of this change?
No, there will be no change. Your account number will remain the same.
How do I enroll on PNC Online Banking? What do I need?
You can enroll in PNC Online Banking at www.pnc.com/olb. To get started, you will need:
- Your social security number (SSN)
- Your credit line or loan account number
- Your online access PIN (being sent to you via USPS mail)
I bookmarked the SpeedPay site. Should I continue to use it?
Please remove the link from your favorites and bookmark pnc.com for future payments. Please no longer use the SpeedPay site to pay your PNC mortgage.
Who do I call if I have any questions on Online Banking enrollment, payments, etc.?
1-800-822-5626 and say:
- “Online Banking” for PNC Online Banking support
- “Make a payment” for assistance making a one-time phone payment (A fee for this service may apply)
PNC Customer Care Consultants are available:
- Monday through Thursday, 8:00 a.m. to 9:00 p.m. ET
- Friday, 8:00 a.m. to 5:00 p.m. ET
- Saturday, 9:00 a.m. to 2:00 p.m. ET
Important Legal Disclosures & Information
©2023 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association.
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.
