If you’re experiencing a life changing event impacting your financial well-being, PNC Mortgage would like to assist you during this time. The first step is to contact us to discuss your personal situation.  This will allow us to provide you with the right loan options to meet your needs and get you started on a home loan assistance plan that’s right for you and your family.


Life changing events impacting your finances can occur.  A few examples to consider are the following:



  • Are you unemployed?
  • Have you had a reduction in your income?
  • Does illness or injury prevent you from making your mortgage payments?
  • Has divorce affected your ability to make mortgage payments?
  • Has any other unexpected life event affected your ability to make your mortgage payment?


If you find yourself in any of these situations, please don’t hesitate to request assistance from PNC Mortgage by contacting a PNC Mortgage Home Loan Assistance Representative today.




Hours of Operation:


8:00AM-9:00PM ET



8:00AM-5PM ET


Top Support Questions/Current FAQS


Top Questions


Q: What if I dont qualify for the Making Home Affordable program?

A: Even if you do not qualify for the Making Home Affordable program, other options might be available to you. If you are having difficulty making your mortgage payments, contact PNC Mortgage immediately. Additionally, HUD-approved housing counselors can help you evaluate your income and expenses and understand your options. This counseling is FREE.


Contact Resources


HUD Counseling 888-995-4673


PNC Mortgage Home Loan Assistance 800- 822-5626

For customers experiencing trouble making their payments and financial hardship


Visit makinghomeaffordable.gov for more information on Home Affordability Resources.


Q: How do I know if my loan is owned or guaranteed by Fannie Mae or Freddie Mac?

A: Contact a PNC Mortgage Home Loan Assistance Representative and ask about the Making Home Affordable program. Alternatively, both Fannie Mae and Freddie Mac have established toll-free telephone numbers and websites to make this data available. On the website you may enter information to determine if either agency owns or has securitized your existing loan.


Contact Resources


Fannie Mae: 1-800-7FANNIE (8AM-8PM ET)



Freddie Mac: 1-800-FREDDIE (8AM-8PM ET)