Customers can call a Client Loan Advisor for a status update on their personal loan application^[5] at any time during hours of operation.

Monday - Friday, 8:00 a.m. - 6:00 p.m. ET 
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608

• Sign on to Online Banking.
• Click Pay and Transfer.
• Choose PNC Payments And Advances.
• Find your account and select the green Make a Payment button. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
• Choose the appropriate Payment Date and Frequency for your future or recurring transfer.
• Complete the rest of the request with your payment information.

Automated payments are set up through the Automated Payment Program managed by PNC. Your monthly payment is automatically drafted from your PNC or non-PNC checking or savings account each month and applied to your PNC loan or line of credit on the payment due date. To sign up for automated payments, you will need to complete, sign and return the Automated Payment Authorization Form to the fax number or mailing address listed on the form, or to a PNC branch. Once automated payments are established on your account, you will need to contact PNC in order to change, suspend, or cancel.

Recurring payments are set up by you directly through PNC's Online Banking. You can schedule a recurring payment to your PNC loan or line of credit from a PNC or non-PNC checking or savings account by clicking Make a Payment from your account activity page. With PNC Online Banking, you have the ability to manage, change or cancel your recurring payments at any time.

You can request to suspend or cancel your automated payment as long as your contact us at least three (3) business days before your next payment due date. Please call us at 1-888-PNC-BANK (1-888-762-2265) or visit the nearest PNC Branch.

Suspending your automated payment is a temporary option which will allow you to stop your automated payment for one month. You are still responsible for making your payment on time to avoid late fees. When you suspend your automated payment, you must make your monthly payment manually to keep your account current and allow automated payments to resume the next month.

If you chose to cancel your automated payment service, you will be responsible for making on-time payments once the automated payment has been removed from your account. Any applicable interest rate discount for automated payments will be lost, which means that your monthly payment may increase since additional interest would be charged.

You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:

1. Sign on to Online Banking.
2. Select your loan account.
3. Select Loan Payoff Information in the Account Actions section. You should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.

In order to close your Personal Line of Credit after payoff, please contact us at 1-877-225-5762 or visit your local branch.

If you see an unfamiliar charge on your statement or within Online Banking, please call us at 1-888-762-2265.

To sign up for our free Automated Payments Program and have your loan payments automatically deducted from your checking or savings account, including accounts at other banks, download the Automated Payment Authorization form.

Automated Payment Authorization form - Complete, sign and return this form via mail, fax, or to a branch using the instructions provided on the form.

If you would prefer to have the Automated Payment Authorization form emailed to you so that you may complete and submit the form electronically, please contract our Customer Care Center at 1-888-762-2265.Automated Payment set up may take up to ten (10) business days from the date we receive your completed authorization form to process your request. 

Please continue to make your payments until you receive a confirmation letter with the date that your automated payments will begin.

Look on the detachable portion of your statement that you would return with a payment by mail. Your account number will be displayed there.

Yes. If you opt in, your Personal Line of Credit will provide you with overdraft protection when linked with your PNC Checking account.

The available line balance must be sufficient to cover the overdraft amount. The minimum amount that can be transferred is $50. Other restrictions and conditions may apply. Contact us for more details.

Your funds can be accessed by check, by transferring funds via Online Banking or in branch.

You can draw from your line of credit as many times as needed until you reach your line limit. Once you've made payments on your account, you can then borrow until you reach your limit again.