PNC is the product of a merger of two distinguished Pennsylvania banks in 1983: Pittsburgh National Corporation and Provident National Corporation based in Philadelphia. Each of these institutions had served diverse markets, and had the same initials, so that merger created PNC – which doesn’t stand for anything but does have history behind the name.

PNC offers a variety of services in Spanish to help you manage your account:

• In-branch and phone support
• PNC.com
• PNC ATMs
• The PNC Mobile App
• Surveys
• Text Banking Services for account information: Text CMDO to 762265 for a list of commands.
• A dedicated customer service line: 1‑866‑HOLA‑PNC (465‑2762)
• Checking and Savings statements*
• Some security and product alerts*

*To receive these and future communications in Spanish, you must set your language preferences to Spanish on or after June 22, 2026.

Once Spanish is set as your preferred language (on or after June 22, 2026), PNC will communicate with you in Spanish whenever it’s available, including written communications and conversations with branch and care center employees. You’ll start receiving eligible communications in Spanish with your next communication cycle, and new Spanish communications will be added automatically as they become available.

Review the language support page for more information about language preferences and disclosures at pnc.com/languagepreferences.

(Spanish: pnc.com/preferenciasdeidioma).

Note: The fastest way to set your language preferences is to text ESP to 762265. You can also visit a PNC Branch (Spanish: https://locator.pnc.com/es/search) or call 1‑866‑HOLA‑PNC (465‑2762).

PNC offers additional language support to help meet your needs, including phone support in more than 240 languages through an interpretation service when a language‑certified employee is not available.

PNC ATMs available in 10 languages:

• English
• Chinese
• German
• Italian
• Japanese
• Korean
• Polish
• Portuguese
• Spanish
• Vietnamese

Product descriptions available in multiple languages on the PNC Language Support page.

·American Sign Language (ASL) interpretation is available for branch services when requested in advance.

PNC headquarters are in Pittsburgh, PA. You can find information about our ATM and branch locations by using our branch locator.

On June 22, 2026, the PNC Customer Care Center will be available at 800-964-3444:

• Monday – Friday, 8:00 am to midnight Eastern Time
• Saturday and Sunday, 8:00 am to 5:00 pm Eastern Time
• Fraud and Card Services are available 24/7

Visit Accessible Banking on pnc.com for more information, but generally:

• Interpreter Services: We offer American Sign Language (ASL) interpreting options to best fit your needs.
• Statements and Card Products for People Who Are Blind/Low Vision: We provide statements as well as debit and credit cards in accessible formats.
• Telecommunication Relay Service: We accept calls made through relay services and will also use relay services to call you. 

You may begin to use PNC branches and Call Centers for banking services on June 22, 2026.

Yes. As of January 7, 2026, FirstBank customers can use PNC’s 8,000+ owned ATMs with no surcharge. You can find a PNC-owned ATM by using our branch locator.

Note: PNC Partner ATMs are not owned by PNC and may charge a surcharge.

Your privacy and security remain a top priority. All personal information will continue to be protected under strict compliance standards and applicable privacy laws. You will receive the PNC Privacy Policy in your welcome packet which will be sent in May.

FirstBank accounts will be separately insured from any PNC Bank accounts for six months after June 18, 2026, when FirstBank will be merged into PNC Bank, National Association. Certificates of deposit will maintain separate insurance for six months after conversion, or until the next maturity date, whichever is later. CDs renewed during the six-month period with the same terms as the original CD will maintain separate insurance until the renewed CD’s maturity date.

If you are already enrolled in PNC Online and Mobile Banking, no. Just know that after the conversion, you’ll be able to manage your FirstBank accounts and PNC accounts using your PNC user ID and password.

If you are not enrolled in PNC Online or Mobile Banking, you can get started with enrollment using your current PNC account details.

During the weeks preceding the conversion, you will receive several communications from PNC and FirstBank. Most will be by mail, some by email, and if you have online or mobile banking, you may receive messages there. Take time to review these messages.

All communications will be directed to the primary accountholder.  Secondary accountholders will not receive account-specific information. 

Important: To be sure you don’t miss any messages, review your contact information at FirstBank and make any necessary adjustments. PNC will use the information you have provided to FirstBank to communicate with you.

In the FirstBank Mobile App:

• Log in to FirstBank's Mobile App.
• Open the main menu (three lines in the top right).
• Select Settings, then select Contact Info.
• Make your updates.

In FirstBank’s Online Banking:

• Log in to FirstBank's Online Banking.
• Hover over Online Banking in the main navigation bar.
• Select Contact Information.
• Make your updates.

Prior to June 22, 2026, FirstBank customer service representatives are available to assist you at 1-800-964-3444. If you have a dedicated banker at a FirstBank location, they can help too.

On or after June 22, 2026, you can visit pnc.com to view options on the Customer Service page.

Yes. After the conversion, your account number will change. PNC will mail detailed information to you within the 30 days of the conversion, mid to late May. If you are an online banking user, you may be provided with access to this information in April through FirstBank Online Banking or the FirstBank Mobile App.

Note: If you have a credit card, your account number will remain the same but the expiration date and CVV code on the new card you receive will be different.

Yes. The bank routing/transit number will change. The new bank routing/transit number will be noted in the detailed communication that you receive along with your new account number in May.

If you receive wires or international money transfers, let the originator know that your routing/transit number for domestic wire transfers (on or after June 22, 2026), is 043000096, and the SWIFT code for international wires is PNCCUS33. 

This routing/transit number is for wires only and may differ from the routing/transit number associated with your new PNC account number.

For now, your accounts, services, and fee structures remain the same. Review the detailed information that you receive for each of your products which will include any important dates for any changes.

Our goal is to ensure customers understand their options and feel confident in the value of their banking relationship. More details about your accounts, services and fee structures will be provided in the May 2026 timeframe.

Yes. Any FirstBank checks outstanding at the time of the conversion will be processed as usual. You may also continue to use your FirstBank checks until you run out, or if you prefer, you are welcome to order new PNC checks after conversion.

Yes. You will receive a new Debit Card and activation instructions a couple of weeks prior to conversion. Debit cards are sent in an unbranded envelope. Your FirstBank Debit Card will continue to work until you activate your new PNC card or September 24, whichever comes first.

If you don’t receive your card by June 22, don’t worry, your FirstBank Debit Card will continue to work until September 24, 2026, or until you receive and activate your new PNC Debit Card.

If you received your card but haven’t activated it yet, your FirstBank card will continue to work. Once you activate your new PNC card, your FirstBank card will no longer work.

If you believe you need a replacement PNC Banking (ATM) or Debit card for any reason, you may request one beginning June 22 through PNC Online Banking, the PNC Mobile app, or by visiting your local branch or calling the PNC Customer Care Center.

Yes. Your Social Security deposits will continue without interruption.  

We expect these transactions to continue without interruption. However, we recommend you make sure the originators have your new account and routing/transit numbers.

Direct deposits or other recurring payments to Time Savings and Time Savings – IRA accounts will not continue as of June 19, 2026.

No. Your credit card number will remain the same, however your expiration date and CVV code will change.

We will send a Change in Terms letter in April that will inform you of your account terms effective June 19, 2026.

No. However, once you receive your new expiration date and code, it is a good idea to share your updated information with your service provider for their records.

The transfer of a mortgage loan to another servicer is common in the industry and does not affect the terms and conditions of your mortgage.

You will receive a Notice of Servicing Transfer letter with details, including the effective date of the transfer, your new account number and information about how you can make your payments to PNC.

Your mortgage loan may transfer to PNC before your other FirstBank accounts.

If you have an escrow established for property tax and insurance, PNC will take over managing it on your behalf. We’ll keep you up to date on any changes to your escrow account.  

PNC and FirstBank have been working together closely to develop a thoughtful integration plan that includes aligning clients to the products and services that best fit with their current banking solutions. You will be notified of any changes before they are made.

In the coming months, you’ll begin to learn more about the conversion of your Home Equity account(s). Some of the communications will be sent by mail. Please make sure your mailing address is up to date on your FirstBank products.

No. Your current Safe Deposit Box rental agreement will continue under PNC Bank.

Safe Deposit Box owners will receive details about PNC Safe Deposit Box fees in May or early June. Your Safe Deposit Box annual rental fee will remain the same and follow your existing rental agreement. If you are currently receiving a FirstBank Safe Deposit Box discount, it will be discontinued effective June 19, 2026.

Your annual rental fee will continue to follow your existing rental agreement.

• You will receive a reminder one month before your annual rental fee is due.
• The rental fee is due on the 15th day of the anniversary month of your Safe Deposit Box rental date.

If you previously set up automatic payments from a FirstBank checking or savings account, your automatic payment will continue automatically at PNC—no action is needed. You will also receive a $5 annual rental discount for having an automatic payment in place.

If you do not already have automatic payments established or if you open a new PNC checking or savings account, you will gain the ability to set up an automatic payment and receive a $5 discount off your annual rental fee.

Any delinquent Safe Deposit Box accounts will be reset to a rented status, and no past-due payments will carry over after the transition. You will simply receive your next annual rental notice as usual.

No. You must follow a few steps before using PNC Online Banking or the PNC Mobile app. One of these steps includes accepting the PNC agreements.

Depending on your account type, you may be eligible to enroll in PNC Digital Banking through FirstBank Online Banking or the FirstBank Mobile app prior to June 22.

Beginning May 1, you can check to see if you’re eligible:

1. Log in to FirstBank Online Banking or the FirstBank Mobile app
2. Look for a message to set up a PNC digital profile or enroll in PNC Digital Banking

If you don’t see a message, you'll be able to enroll on pnc.com, on or after June 22.

You'll need:

• Your Social Security Number or Individual Taxpayer Identification Number.  If you do not have one on file with FirstBank, consider adding it prior to June 22.
• Access to the phone and email associated with your FirstBank accounts

Once you enroll, you'll have access to:

• View your PNC account numbers
• Confirm your contact information

And you’ll be ready to do your banking on June 22.

Beginning June 22, 2026, if you want to use these similar services at PNC, you’ll need to re-establish them within PNC Online Banking or Mobile Banking:

• Balance and transaction alerts
• Online Statements and paper suppression for statements and documents
• Security preferences, like Face ID, on your mobile device
• Payments to or from people you know and trust with Zelle^®
• Mobile Wallets like PazeSM, Google Pay™ or Apple Pay™
• Connections with financial apps that use your accounts, including Venmo, Cash App, Rocket Money, Quicken^® and/or QuickBooks^®
• External transfers to accounts you own with other financial institutions
• Payments to loans from accounts at other banks
• Account nicknames

If you are a current active user of Bill Pay, yes, your payees will transfer. Any customer who is not a current, active user will receive a letter notifying you of any required actions to be able to take advantage of the PNC Bill Pay service.

Someone who has been designated with significant responsibility to control, manage or financially direct the business. The controlling party could be an executive officer, senior manager or similar. The controlling party may or may not be the beneficial owner. PNC requires one person in this role for each business entity.

The controlling party has full access to PNC Online and Mobile Banking. These features include:

• PNC Mobile app
• Zelle^®
• Mobile check deposit
• Wire Transfers
• Account Linking
• Account Delegation

Account Delegation allows businesses to assign Online Banking tasks to those you trust to pay bills from designated accounts, transfer funds between eligible accounts and more.

The controlling party for the business is responsible for creating and managing delegate access in Online Banking. The controlling party can choose to give delegates access to:

• Account balances, transactions and cash flow tools
• Statements, documents and check images
• Bill Pay
• Internal transfers
• Pay Receive Sync (PNC's billing and invoicing tool)
• Remote Deposit (PNC's desktop scanner and software for check deposits)

Delegate account access is restricted to PNC Online Banking. They can’t get support at a branch or through the Care Center.

Learn more about setting up Account Delegation for PNC Digital Banking and know what to expect.

Users with a Transfer or Inquiry relationship on a business account at FirstBank can be invited to enroll as delegates at PNC. At PNC, delegates are managed through PNC Online Banking by the controlling party. 

The business controlling party can invite delegate users to enroll in Online Banking starting June 22, 2026. 

For steps on how to invite a delegate to enroll, check out the Account Delegation digital tutorial.  

Once enrolled, delegates will have access to PNC Online Banking only. Delegates won’t be able to use the PNC Mobile app and cannot be serviced by the branch or care center. 

Visit your local FirstBank branch to update the necessary information for your accounts. This will include reviewing the controlling party and any authorized signer on your accounts. 

The FirstBank branch team will assist you with any additional steps, including providing you information on how to select the controlling party to take actions on your accounts.

To make sure your data transfers completely from FirstBank to PNC, and to avoid any interruptions in access, you’ll need to review and update your controlling party and authorized signer information at FirstBank before June 18, 2026.

Businesses that do not have a controlling party on file will experience limited access to PNC Online Banking until that information is provided.