Bank deposit products and services provided by PNC Bank, National Association. Member FDIC.
Credit Card Customer Service
Find answers to your Credit Card questions.
Frequently Asked Questions
Consumer Credit Card
Credit cards expire at the end of the month indicated by the expiration date on your credit card. PNC will automatically send you your replacement card approximately 2 weeks in advance of expiration.
If you have not received your new credit card before your current credit card expires, please contact PNC at 1-800-558-8472. Business Credit Card customers can call 1-800-474-2101. You may not receive a new credit card if your account is not in good standing or is inactive.
- Sign in to the PNC Mobile app.
- From the bottom navigation bar, navigate to the More menu and select Cards.
- Locate your card and select View Card Details.
- Navigate to the Account Actions section and select View All.
- Select Increase Credit Limit.
- Complete the request with your information and submit.
- Sign on to Online Banking.
- Select Cards.
- Find your card and select View Account Actions.
- Select Request Credit Limit Change from the Manage Your Account section.
You can also request a credit limit increase by visiting a local PNC branch or calling PNC at 1-800-558-8472.
Please note: Credit limit increases are not available for PNC Secured credit card accounts.
Before you apply, you’ll need to unfreeze or unlock your credit report with Experian, so we can access your credit bureau information and make a decision on your application.
Follow these steps:
- Visit Experian's Website to see how you can unfreeze or unlock your credit online, by phone, or in writing.
- Unfreeze or unlock your credit report.
- Come back to PNC.com to apply.
To learn more about this benefit or to file a claim, go to www.cardbenefitservices.com or call 1-866-894-8569. If you are outside the U.S., you can call collect at 1-303-967-1096. Certain terms, conditions, and exclusions apply.
For coverage to apply, you must charge your eligible cellular wireless bill to your covered PNC Bank credit card. Please refer to your Guide to Benefits for further details.
Enrollment for points is automatic. If your account is not enrolled please call the number on the back of your credit card.
Adding an Authorized User lets you share your account with someone you trust. You'll be able to manage spending in one place, earn rewards on eligible purchases, provide added financial flexibility, and help the Authorized User build their credit history. The primary cardholder is responsible for making payments and managing the account balance. Payment activity will be reflected in the Authorized User’s credit history.
To add an Authorized User to your personal PNC credit card, sign on to Online Banking, select your credit card, then select the Add an Authorized User link on the Account Actions tab under the Manage Your Account section.
Authorized Users can perform certain functions on the credit card account, including:
- Billing, payment, or transactional disputes
- Obtaining information related to account balances, account history, and payment amounts
- Maintaining a separate card on the account
- Making purchases
- Making a payment or paying off the account
- Reporting a card as lost or stolen
To edit or remove an Authorized User, please call us at 1-800-558-8472.
Unexpected events may impact your ability to make your monthly payments.
One of the first steps to getting back on track is understanding the range of options available. Let us explore what assistance may be available to you, whether you are experiencing short-term or long-term circumstances. Communicating with us may help your situation.
For hardships, please use our Lending Hardship Service & Support
Business Credit Card
To view your business credit card(s) online you can either view your account through Online Banking or through Account View.
When a business credit card is opened, a control account number is established for the business.
The control account is designed to link together all cards issued to authorized users business credit card and provide a number where all card transactions are billed. While there is no card issued for the control account, each card issued to authorized users of the company will have their own number.
Didn't find the answer you were looking for? Message PNC to speak with a representative or troubleshoot technical questions on our Contact Us page.
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Tools & Resources
Credit Card Tips & Tools
Learn best practices to make the most of your PNC credit cards.
Credit Card Basics
Learn frequently used terminology and how credit cards work.
Balance Transfer
Learn about balance transfers and whether one is right for you.
Security & Privacy
PNC works to protect your personal and financial information by prioritizing the things most important to you.
Insights
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