Credit Card Customer Service

Find answers to your Credit Card questions.

Frequently Asked Questions

Consumer Credit Card

Credit cards expire at the end of the month indicated by the expiration date on your credit card. PNC will automatically send you your replacement card approximately 2 weeks in advance of expiration.

If you have not received your new credit card before your current credit card expires, please contact PNC at 1-800-558-8472. Business Credit Card customers can call 1-800-474-2101. You may not receive a new credit card if your account is not in good standing or is inactive.

Existing PNC credit card customers can request a credit line increase using the PNC Mobile app or Online Banking.
 
Request a credit line increase in the PNC Mobile app:
  1. Sign in to the PNC Mobile app.
  2. Select the menu icon (three lines), then tap Cards.
  3. Select Card Actions.
  4. Select Manage Credit Limit
  5. Complete the request with your information and submit.
Request a credit line increase in Online Banking:
  1. Sign on to Online Banking.
  2. Select Cards.
  3. Find your card and select View Account Actions.
  4. Select Request Credit Limit Change from the Manage Your Account section.
  5. Complete the request with your information and submit.

You can also request a credit limit increase by visiting a local PNC branch or calling PNC at 1-800-558-8472.

Before you apply, you’ll need to unfreeze or unlock your credit report with Experian, so we can access your credit bureau information and make a decision on your application.

Follow these steps:

  1. Visit Experian's Website to see how you can unfreeze or unlock your credit online, by phone, or in writing.
  2. Unfreeze or unlock your credit report. 
  3. Come back to PNC.com to apply.

To learn more about this benefit or to file a claim, go to www.cardbenefitservices.com or call 1-866-894-8569. If you are outside the U.S., you can call collect at 1-303-967-1096. Certain terms, conditions, and exclusions apply.

For coverage to apply, you must charge your eligible cellular wireless bill to your covered PNC Bank credit card. Please refer to your Guide to Benefits for further details. 

Enrollment for points is automatic. If your account is not enrolled please call the number on the back of your credit card.

Unexpected events may impact your ability to make your monthly payments.

One of the first steps to getting back on track is understanding the range of options available. Let us explore what assistance may be available to you, whether you are experiencing short-term or long-term circumstances. Communicating with us may help your situation.

For hardships, please use our Lending Hardship Service & Support

Business Credit Card

To view your business credit card(s) online you can either view your account through Online Banking or through Account View.

When a business credit card is opened, a control account number is established for the business.

The control account is designed to link together all cards issued to authorized users business credit card and provide a number where all card transactions are billed. While there is no card issued for the control account, each card issued to authorized users of the company will have their own number.

Didn't find the answer you were looking for? Message PNC to speak with a representative or troubleshoot technical questions on our Contact Us page.

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Tools & Resources

Credit Card Tips & Tools

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Credit Card Basics

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Balance Transfer

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Security & Privacy

PNC works to protect your personal and financial information by prioritizing the things most important to you.

Security & Privacy Center

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Security Tips

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Update Center

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