Customer Service

Stay informed on known issues affecting PNC services.

 

How can we help you? Here are a few ways to reach us.

Frequently Asked Questions

Start here! You may find answers to your questions and concerns in our FAQs.

View All of Our Frequently Asked Questions »

Customer Service Numbers

Connect with the people and information you need.

If you have questions about your account or want to bank by phone, we have a number for you to call.

Personal Banking Accounts

1-888-PNC-BANK (1-888-762-2265)

  • Through PNC Voice Banking, automated account information is available 24/7, 365 days a year.
  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • View the Consumer Voice Banking menu map to get access faster to the information you need.
  • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.
  • Calling from outside the United States? General Customer Service can be reached by calling International Collect, 412-803-7711, to help you with your existing PNC accounts. Available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.

Virtual Wallet 1-800-352-2255

  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.

Personal Credit Card 1-800-558-8472

  • 24-hour Automated Account Information is available 24/7.
  • View the Consumer Credit Card Voice Banking menu map to get faster access to the informaiton you need.
  • Calling from outside the United States? Credit Card Customer Service can be reached by calling International Collect, 412-803-7787, to help you with your existing PNC accounts. Available 24/7.

Mortgage 1-800-822-5626

  • 24-hour Automated Account Information is available 24/7, 365 days a year.
  • PNC Customer Care Consultants are available 8:00 a.m. to 9:00 p.m. ET, Monday through Thursday and 8:00 a.m. to 5:00 p.m. ET, Friday, to help you with your existing mortgage accounts.

Student Lending 1-800-762-1001

  • PNC Student Lending Representatives are available 8:00 a.m. to 5:00 p.m. ET, Monday through Friday.
  • Email a question to the PNC Student Lending Representatives to studentloans@pnc.com

Important Legal Disclosures & Information

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC